Journal of Korea Society of Industrial Information Systems (한국산업정보학회논문지)

Korea Society of Industrial Information Systems (한국산업정보학회)
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Developing the assessment model for technology selection: Based on the BSC and ANP

기술 선정을 위한 평가모델 개발: BSC와 ANP를 중심으로

  • Received : 2012.07.17
  • Accepted : 2012.11.30
  • Published : 2012.12.31
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Abstract

Technology assessment is one of the most challenging decision making areas that companies face nowadays. According to increase the importance of technology selection, it has been a main issue for the decision makers whether an appropriate technology selection will be successful or not. Therefore, in this study, a technology assessment model using BSC and ANP method was proposed. The technology assessment model consist of three phase. In first phase, various factors, that have an influence on technology assessment, were taken into consideration. Based on the extracted BSC process, the strategies and critical success factors and performance measures were extracted for selecting the technology. And in second phase, the ANP method used to integrate opinions of experts' and evaluate technology alternatives controls tangible and intangible criteria, allows for more complex inter-relationship among decision levels and deals with ambiguity involved in the assessment process. In the lase phase, according to the result of before phase, decision makers select the appropriate technology. Furthermore, the proposed model was applied in the public service for validating the feasibility of the assessment model. The criteria and proposed performance measures informs the method and focus areas for developing the technology. Furthermore, the assessment model can be applied to the other area, and give the objectivity and rationality.

기술평가는 의사결정자가 해결해야할 가장 중요한 분야 중에 하나이다. 기술선택의 중요성이 증가함에 따라, 의사결정자가 적절한 기술을 선택하였는지가 기업의 가장 중요한 관심사가 된 것이다. 따라서 본 연구에서는 BSC와 ANP 기반의 기술평가모델을 제시하였다. 기술선택을 위한 기술평가 모델은 세 개의 phase로 구성이 되어있다. 첫 번째 단계에서는 기술평가에 영향을 주는 요인들을 도출하였다. BSC 프로세스에 기반하여 기술선택을 위한 전략과 핵심성공요소, 그리고 성과지표를 도출하였다. 두 번째 단계에서는 ANP 방법론을 사용하여, 전문가의 의견을 수렴하고 기술 대안들을 평가하였다. ANP 방법론은 의사결정을 위한 유무의 요인들뿐만 아니라 요인들 간의 상관관계를 고려하고 평가 프로세스에 있어서 객관성확보를 가능케 한다. 마지막 단계에서는 앞 단계의 결과물을 적용하여 가장 적합한 기술을 선택한다. 나아가, 적용가능성의 검증을 위해 본 연구방법론을 공공서비스에 실제로 적용하였다. 본 연구에서 제시된 기술평가 성과지표와 기준은 기술선정에 있어서 주안점을 두어야 할 분야와 이를 가능케 하는 방법을 알려준다. 나아가 본 연구 방법론을 타 분야에 적용함으로써, 의사결정의 합리성과 객관성을 확보할 수 있을 것으로 기대된다.

Keywords

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