Abstract
Research objectives: This research is focused on the multicultural families based on the existing studies. The problems that the women of the multicultural families experience in this society were studied, in relation to the adaptability to Korea by identifying the elements related to the use of and satisfaction level towards medical institutions. As such, this research is expected to be used as a data that can help to provide quality medical service to the women of the multicultural families. Research method: 188 women of the multicultural families were targeted to carry out research by conducting interview and by leveraging translated survey questionnaire. Then, SPSS 18.0 program was used to conduct statistical analysis. As for the analysis methods, frequency analysis, technical statistics, ANOVA and multiple regression analysis method were used. The results of the research were as follows. First, for the satisfaction level towards medical institutions for each class following each nation, Vietnam manifested highest satisfaction level when it comes to the public sanitation clinic, followed by the Philippines and China in the order listed. Meanwhile, Japan manifested the lowest satisfaction level. In case of the Asian medicine hospital, Japan manifested the highest satisfaction level contrary to the public sanitation clinic, followed by Philippines and China in the order listed. Meanwhile, Vietnam manifested the lowest satisfaction level. Second, 'satisfaction level towards nationality, education level, income, degree of adaptation and access to the medical institutions via transportation,' degree of adaptation towards the Korean society was manifested as an influential variable. As the degree of adaptation towards the Korean society increased, satisfaction level towards the degree of access to the medical institutions via transportation was proven to be high. Third, 'Nationality, education, income, hospital administration to help adapt the level of satisfaction' income if the first 1,5 million to 2,0 million won that low satisfaction than from 1 million to 1,5 million won and Higher of Korean society to adapt was higher Hospital Administrationon the level of satisfaction Conclusion: Nationality, education level, income, degree of adaptation towards the Korean society affect satisfaction level towards medical institutions. To increase the elements that increase the satisfaction level towards the medical institutions, multi-dimensional approach by each nationality, education level and income is required. In particular, it would be considered necessary to increase the level of adaptability to Korea.
본 연구의 연구목적은 다문화가정 여성들이 우리사회에 적응하는 과정에서 겪는 많은 문제들을 한국적응도와 관련하여 의료기관이용과정과 만족에 관련된 요인을 파악함으로써 보다 나은 양질의 의료서비스를 다문화가정여성들에게 제공할 수 있는 자료로 사용하는 것이다. 연구대상은 다문화가정 여성 188명을 대상으로 설문지를 조사하여 빈도분석 및 기술통계, ANOVA, 다중회귀분석 연구방법을 사용하였다. 연구결과는 첫째, 국가별에 따른 각급 의료기관의 만족도 중 보건소는 베트남이 가장 높은 만족도를 나타내고 있으며, 다음으로 필리핀, 중국 순이었고 일본이 가장 만족도가 낮은 것으로 나타났다. 한방병원의 경우 보건소와는 반대로 일본이 가장 만족도가 높았고, 필리핀, 중국 순이었고 베트남이 가장 만족도가 낮은 것으로 나타났다. 둘째, '국적, 학력, 소득, 적응도와 의료기관 교통접근도 만족도'에서는 한국사회 적응도가 영향력 있는 변수로 나타났는데, 한국사회에 대한 적응도가 높을수록 의료기관 교통 접근도에 대한 만족도가 높은 것으로 나타났다. 셋째, '국적, 학력, 소득, 적응도와 병원행정수준 만족도'는 소득면에서는 먼저 100만원-150만원 보다 150만원-200만원이 만족도가 낮은 것으로 나타났고, 한국사회에 대한 적응도가 높을수록 의료기관 병원행정수준에 대한 만족도가 높은 것으로 나타났다. 이에 따른 연구 결론은 국적, 학력, 소득, 한국사회의 적응도는 의료기관의 만족도에 영향을 미치고 있다. 의료기관의 만족요인을 높이기 위해서는 국적별, 학력별, 소득별로 다각적 접근이 요구되고 특히 기본적인 한국적응도를 높이는 것은 중요하다고 할 수 있다.
