The Journal of Information Systems (한국정보시스템학회지:정보시스템연구)

Korea Association of Information Systems (한국정보시스템학회)
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A Study on Factors Affecting the Relationship between User's Organizational Citizenship Behaviors and Intention of ERP Extension Usage: Focusing on the Mediating Effects of Absorptive Capacity and Perceived Usefulness

ERP 사용자의 조직시민행동과 확장이용의도 간의 관계에 영향을 미치는 요인에 관한 연구: 흡수역량과 지각된 유용성의 매개효과를 중심으로

  • 홍광표 ((주)에이치앤케이소프트) ;
  • 송정수 (울산대학교 경영정보학과) ;
  • 장길상 (울산대학교 경영정보학과)
  • Received : 2010.12.03
  • Accepted : 2011.03.10
  • Published : 2011.03.31
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Abstract

This study is an empirical study on the relationships among organizational citizenship behaviors, absorptive capacity, performance of using ERP(perceived ease of use, perceived usefulness, and intention of ERP extension usage). In particular, mediating effect of absorptive capacity and perceived usefulness is empirically analysed to find causes and impacts among these variables. In order to achieve the goals of this study, research models were proposed and hypothesis were drawn to test on the basis of previous studies. A survey was conducted to the members of the seven organizations such as manufacturers, distributors and service industry. The survey questionnaires were sent to 400 people and 304 of them were returned. This data was analyzed with SPSS 12.0 and AMOS 5.0. The study results are as follows. There were no direct effects of the organizational citizenship behaviors on the performance of using ERP. The organizational citizenship behaviors had a positive effects on the absorptive capacity. The absorptive capacity had also a positive effect on the performance of using ERP and the perceived ease of use. The perceived ease of use had a positive effect on the perceived usefulness and the intention of ERP extension usage. Futhermore, the perceived usefulness had a positive effect on the intention of ERP extension usage. In addition, there was a full mediating effect of the absorptive capacity on between the organizational citizenship behaviors and the performance of using ERP. The perceived usefulness had a partial mediating effect on between the perceived ease of use and the intention of ERP extension usage.

Keywords

References

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