The KIPS Transactions:PartD (정보처리학회논문지D)

Korea Information Processing Society (한국정보처리학회)
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Revitalization Plan and Value of Social Network Service in the Business Organization

기업조직 내 소셜 미디어 서비스 활용의 가치 제고 및 활성화 방안

  • 김동현 (연세대학교 정보대학원) ;
  • 서현식 (연세대학교 방송통신정책연구센터) ;
  • 김형준 (연세대학교 정보대학원) ;
  • 이봉규 (연세대학교 정보대학원)
  • Received : 2011.04.22
  • Accepted : 2011.05.31
  • Published : 2011.08.31
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Abstract

The purpose of this study is to find the beneficial plan for business success by the advantage of social media service in the business organization. There is few research for applying social media on a variety of fields in business organization although many companies are trying to find the way for its application. Hence, this study identifies the possibility for the utilization of social media services, and it also finds the plan for their effective application. The social relationship is created by increasing communications between users of social media service. The research model is established on the basis of the hypothesis that the social relationship affects knowledge share, pursuit of ego, social participation, amusement. To maximize the impact of results, the research was conducted on the basis of the target on two groups including the business men and non-business men who use social media services. As results of the research, the business men tend to appeal their impression based on sharing knowledge with anonymous people. Also, it is necessary to make a social participation to a management participation, and to utilize the social media in the organization by including amusement to its function. This research is expected to have significant implication to companies which wants to apply social media services in the future.

본 연구의 목적은 조직 내 소셜 미디어를 활용하여 기업의 성과에 도움이 되는 방안을 찾고자 함에 있다. 최근 들어 기업들도 소셜 미디어를 다양한 분야에 활용하는 방안을 모색하고 있음에도 이에 대한 연구는 극히 미흡한 실정이다. 이에 본 연구는 소셜 미디어 서비스 사용자 간의 커뮤니케이션이 증가하게 되면 다양한 인간관계 형성 및 확장이 발생되고, 이것은 다시 정보공유, 자아추구, 사회참여, 유희(오락) 등의 성과로 이어지는 연구모형을 설정하였다. 연구의 효과를 극대화하기위해 연구대상을 소셜 미디어 서비스를 이용하는 직장인과 비직장인들로 분류하여 조사 및 분석하였다. 연구 결과, 직장인들은 모르는 사람들과 지식을 공유한 후, 습득된 지식을 바탕으로 자신의 이미지를 지인들에게 어필하는 것으로 나타났다. 또한, 소셜 미디어 기능에 유희(오락)성을 포함시키면 조직 내 소셜 미디어의 사용이 활성화되어 경영참여로 이어질 수 있는 것으로 분석되었다. 본 연구는 향후 조직 내 소셜 미디어 서비스를 활용할 경우 유용한 가이드라인으로 사용될 수 있을 것이다.

Keywords

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