Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
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A Study on the Effect of Service Providers'Personality on Service Training Performance

서비스 제공자의 성격이 서비스 교육성과에 미치는 영향에 관한 연구

  • Kim, Min-Joo (Master of Business Administration, Soongsil University) ;
  • Park, Jong-Woo (Department of Business Administration, Soongsil University)
  • Received : 2010.06.08
  • Accepted : 2011.01.03
  • Published : 2011.03.31
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Abstract

This study investigates the future direction of service training performance and employment of service oriented employees by examining the element of personality which affects the results of service training performance. The empirical analysis of the study is as follows: First, regarding the effect of an employee's personality on the results of service training performance, ambition and prudence influenced their training performance. Second, according to the verification of whether the number of service training could affect the relation between personality and service training performance, it was found that ambition, sociability, and intellectual curiosity were moderated effect. Third, a study on whether the academic qualification of employees could affect the relation between personality and service training results showed that it had no relation with academic backgrounds.

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