The Effects of IT Project Risk Management Factors on Project Performance

IT 프로젝트 위험관리요인이 프로젝트 성과에 미치는 영향

  • 장성봉 (국민대학교 비즈니스IT 전문대학원) ;
  • 곽기영 (국민대학교 경영대학 경영정보학부)
  • Received : 2011.02.01
  • Accepted : 2011.07.06
  • Published : 2011.07.31

Abstract

Many companies have considered IT outsourcing as one of strategic alternatives in order to rapidly respond to changing business environment and strengthen their competitiveness. Despite its strategic role, however, IT outsourcing project has been plagued by a high failure rate and difficulty in realizing the promised project performance because of its inappropriate risk management. This study examines the effect of IT project management risk factors on project performance. We propose that project risk management factors(communication, technology sharing, and project control) influence project performance(process performance and product performance). Based on the empirical results, theoretical and practical implications of the study are discussed along with its limitations.

Keywords

References

  1. 김기윤, 나관식, 양동구, "요구사항 불확실성, 통제표준화, 상호작용이 소프트웨어 품질에 미치는 영향", 경영정보학연구, 제12권, 제4호 (2002), pp.102-120.
  2. 김신곤, 김정곤, 홍명헌, "업무상호 의존성과 사용자 참여가 소프트웨어 개발프로젝트 성과에 미치는 영향", Journal of Information Technology Applications and Management, 제12권, 제1호(2005), pp.214-229.
  3. 민대환, "팀의 의사소통 분석방법에 관한 연구", Jornal of Information Technology applications and Management, 제14권, 제2호 (2007), pp.169-187.
  4. 민병욱, 김영배, "R&D 프로젝트팀의 과업불확실성, 조직구조, 커뮤니케이션 유형:구조적 상황이론", 한국경영과학회지, 제17권, 제2호(1992), pp.55-90.
  5. 박원우, 김미숙, 정상명, 허규만, "동일방법편의(Common Method Bias)의 원인과 해결방안", 인사/조직연구, 제15권, 제1호(2007), pp.89-133.
  6. 배재권, 김진화, 김상열, "PMO 역량에 따른 프로젝트 성과에 관한 연구", 경영정보학연구, 제18권, 제1호(2008.3), pp.54-77.
  7. 배종태, 전갑린, "공동연구에서의 참여기관 간 의사소통의 영향요인 및 성과에 관한 연구", 대한산업공학회/한국경영과학회 춘계공동학술대회논문집, (1998), pp.1-9.
  8. 서창교, 정은희, "프로젝트 위험과 위험관리가 S/W 개발 프로젝트 성과에 미치는 영향", 경영정보학 연구, 제13권, 제2호(2003), pp.200-217.
  9. 이상곤, "IS 아웃소싱 프로젝트 관리를 위한 통제의 실증적 유형에 관한 탐색적 연구", 경영정보학연구, 제15권, 제1호(2005), pp.25-44.
  10. 이상운, "Gompertz 성장곡선을 이용한 소프트웨어 프로젝트의 개발 성공율과 완료율 추정", 정보처리학회논문지D, 제13-D권, 제5호(2006), pp.709-716.
  11. 이상훈, 김기문, 이호근, "IT 프로젝트 성과에 대한 지식이전의 매개효과에 관한 연구", 경영정보학연구, 제15권, 제3호(2005), pp.9-39.
  12. 이승창, 이호근, 정창욱, 정남호, 서응교, "정보시스템 사용과 성과에 있어서 자발성의 조절 효과에 관한연구", Asia Pacific Journal of Information Systems, 제19권, 제2호(2009), pp.197-221. https://doi.org/10.1111/j.1365-2575.2008.00322.x
  13. 조영호, 문덕중, "커뮤니케이션 만족도와 조직성과에 대한 연구", 인사관리연구, 제18권 (2002), pp.135-150.
  14. 한국소프트웨어진흥원, 2008 소프트웨어 기업프로세스 능력수준 조사, (2008), pp.65-67.
  15. 한국소프트웨어진흥원, SW 공학백서, (2009), pp.152-155.
  16. Abdel-Hamid, T.K., K. Sengupta, and C. Swett, "The Impact of Goals on Software Project Management:An Experimental Investigation," MIS Quarterly, Vol.23, No.4 (1999), pp.531-555. https://doi.org/10.2307/249488
  17. Allen, T.J., D.M.S. Lee, and M.L. Tushman, "R&D Performance as a Function of International Communication Project Management, and the Nature of the Work," IEEE Transactions on Engineering Management, Vol.EM-27, No.1(1980), pp.2-12. https://doi.org/10.1109/TEM.1980.6447372
  18. Anderson, J.C. and D.W. Gerbing, "Structural Equation Modeling in Practice:A Review and Recommended Two-Step Approach," Psychological Bulletin, Vol.103, No.3 (1988), pp.411-423. https://doi.org/10.1037/0033-2909.103.3.411
  19. Applegate, L.M., R.D. Austin, and F.W. Mc-Farlan, Corporate Information Strategy and Management, McGraw-Hill/Irwin 6 edition, (2002), pp.579-599.
  20. Bannerman, P.L., "Risk and risk management in software projects:A reassessment," Journal of Systems and Software, No.81(2008), pp.2118-2133.
  21. Barki, H., S. Rivard, and J. Talbot, "An Integrative Contingency Model of Software Project Risk Management," Journal of Management Information Systems, Vol.17, No.4 (2001), pp.37-69. https://doi.org/10.1080/07421222.2001.11045666
  22. Baskerville, R.L., "Controlling Prototype Development through Risk Analysis," MIS Quarterly, Vol.20, No.4(1996), pp.481-504. https://doi.org/10.2307/249565
  23. Bennatan, E.M., On Time Within Budget: Software Project Management Practices and Techniques, 3rd ed., John Wiley and Sons, 2000.
  24. Chau, P.Y.K., "An Empirical Investigation on Factors Affecting the Acceptance of CASE by Systems Developers," Information and Management, Vol.30(1996), pp.269-280. https://doi.org/10.1016/S0378-7206(96)01074-9
  25. Deephouse, C., T. Mukhopadhyay, D.R. Goldenson, and M. Kellner, "Software processes and Project performance," Journal of Management Information Systems, Vol.12, No.3(19951996), pp.187-205. https://doi.org/10.1080/07421222.1996.11518106
  26. Ducan, R., "Multiple Decision-making Structures in Adapting to Environmental Uncertainty: The Impact on Organizational Effectiveness," Human Relations, Vol.26, No.3 (1973), pp.273-291. https://doi.org/10.1177/001872677302600301
  27. Eveleens, J.L. and C. Verhoef, "The Rise and Fall of the Chaos Report Figures," IEEE Software, (2010), pp.30-36.
  28. Faraj, S. and L. Sproull, "Coordinating Expertise in Software Development Teams," Management Science, Vol.46, No.12(2000), pp.1554-1568. https://doi.org/10.1287/mnsc.46.12.1554.12072
  29. Flynn, B.B., B. Huo, and X. Zhao, "The impact of supply chain integration on performance: A contingency and configuration approach," Journal of Operations Management, Vol.28(2010), pp.58-71. https://doi.org/10.1016/j.jom.2009.06.001
  30. Fornell, C. and D.F. Larcker, "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error," Management Science, Vol.40, No.4(1981), pp. 440-465.
  31. Garter Group, Gartner Perspective:IT Spending, http://www.slideshare.net/RidhimaSharma/gartnerreportitspending2010-12580595178128phpapp02, 2010.
  32. Gefen, D., D.W. Straub, and M.C. Boudreau, "Structural Equation Modeling and Regression: Guidelines for Research Practice," Communications of the Association for Information Systems, Vol.4, No.7(2000), pp.1-70.
  33. Gefen, D., E. Karahanna, and D.W. Straub, "Trust and TAM in online Shopping:An Integrated Model," MIS Quarterly, Vol.27, No.1(2003), pp.51-90. https://doi.org/10.2307/30036519
  34. Gemino, A., B.H. Reich, and C. Sauer, "A Temporal Model of Information Technology Project performance," Journal of Management Information Systems, Vol.24, No.3 (2007), pp.9-44. https://doi.org/10.2753/MIS0742-1222240301
  35. Gibson, J.W. and R.M. Hodgetts, Organizational communication:A managerial perspective, Orlando, FL:Academic Press, 1986.
  36. Gogan, J.L., J. Fedorowicz, and A. Rao, "Assessing Risks in Two Projects:A Strategic Opportunity and a Necessary Evil," Communications of the Association for Information Systems, Vol.1, No.15(1999), pp.1-34.
  37. Hair, J.T., R.E. Anderson, R.L. Tatham, and W.C. Black, Multivariate Data Analysis, Fifth ed., Upper Saddle River, NJ:Prentice Hall, 1998.
  38. Huang, S.-J. and W.M. Han, "Exploring the relationship between software project duration and risk exposure:A Cluster analysis," Information and Management, Vol.45(2008), pp.175-182. https://doi.org/10.1016/j.im.2008.02.001
  39. IDC, http://www.idckorea.com/, 2010.
  40. Jiang, B. and A. Qureshi, "Research on outsourcing Results:Current Literature and Future Opportunities," Management Decision, Vol.44, No.1(2006), pp.44-55. https://doi.org/10.1108/00251740610641454
  41. Jiang, J.J., G. Klein, S.O.J. Wu, and T.P. Liang, "The relation of requirements uncertainty and stakeholder perception gaps to project management performance," The Journal of Systems and Software, Vol.82(2009), pp.801-808. https://doi.org/10.1016/j.jss.2008.11.833
  42. Jurison, J., "Software Project Management: The Manager's View," Communications of the Association for Information System, Vol. 2, No.17(1999), pp.1-57.
  43. Katz, R.L., "Skills of Effective Administrator," Harvard Business Review, (1955), pp. 33-42.
  44. Keil, M., J. Mann, A. Rai, and G.P. Zhang, "Why Software Project Escalate:An Empirical Analysis and Test of Four Theoretical Models," MIS Quarterly, Vol.24, No.4 (2000), pp.631-664. https://doi.org/10.2307/3250950
  45. Mahaney, R.C. and A.L. Lederer, "Information systems project management:an agency theory interpretation," The Journal of Systems and Software, Vol.68(2003), pp.1-10. https://doi.org/10.1016/S0164-1212(02)00132-2
  46. McFarlan, F.W., "Portfolio Approach to Information Systems," Harvard Business Review, Vol.59, No.5(1981), pp.142-150.
  47. Mckeen, J.D., T. Guimaraes, and J.C. Wetherbe, "The Relationship between user participation and user satisfaction:An investigation of four contingency factors," MIS Quarterly, (1994), pp.427-451.
  48. Na, K.S., J.T. Simpsonb, X. Lib, T. Singhb, and K.Y. Kim, "Software development risk and project performance measurement:Evidence in Korea," Journal of Systems and Software, Vol.80, No.4(2007), pp.596-605. https://doi.org/10.1016/j.jss.2006.06.018
  49. Nidumolu, S.R., "The Effect of Coordination and Uncertainty on Software Project Performance: Residual Performance Risk as an Intervening Variable," Information Systems Research, Vol.6, No.3(1995), pp.191-219. https://doi.org/10.1287/isre.6.3.191
  50. Nidumolu, S.R., "A Comparison of The Structural Contingency and Risk-Based Perspectives on Coordination in Software-Development Projects," Journal of Management Information Systems, Vol.13, No.2(1996a), pp.77-113. https://doi.org/10.1080/07421222.1996.11518124
  51. Nidumolu, S.R., "Standardization, requirements uncertainty and software project performance," Information and Management, Vol.31(1996b), pp.135-150. https://doi.org/10.1016/S0378-7206(96)01073-7
  52. Parolia, N., S. Goodman, Y. Li, and J.J. Jiang, "Mediators between coordination and IS project performance," Information and Management, Vol.44(2007), pp.635-645. https://doi.org/10.1016/j.im.2007.06.003
  53. Pee, L.G., A. Kankanhalli, and H.W. Kim, "Knowledge Sharing in Information Systems Development:A Social Interdependence Perspective," Journal of the Association for Information Systems, Vol.11, No.10(2010), pp. 550-575. https://doi.org/10.17705/1jais.00238
  54. Podsakoff, P.M., S.B. MacKenzie, and N.P. Podsakoff, "Common Method Biases in Behavioral Research:A Critical Review of Literature and Recommended Remedies," Journal of Applied Psychology, Vol.88, No.5(2003), pp.879-903. https://doi.org/10.1037/0021-9010.88.5.879
  55. PMBOK, Guide Fourth Edition, PMI, http://www.pmi.org/, (2008), pp.239-270.
  56. Strassmann, P.A., The Souandered Computer, New Cannaan, CT:Information Economic Press, 1997.
  57. Taylor, S. and P.A. Todd, "Understanding Information Technology Usage:A Test of Competing Models," Information Systems Research, Vol.6(1995), pp.144-176. https://doi.org/10.1287/isre.6.2.144
  58. Thompson, R.L, H.J. Smith, and C.L. Iacovou, "The linkage between reporting quality and performance in IS projects," Information and Management, Vol.44(2007), pp.196-205. https://doi.org/10.1016/j.im.2006.12.004
  59. Tosi, H.L., J.P. Katz and L.R. Gomez-Mejia, "Disaggregating the agency contract:the effects of monitoring, incentive alignment, and term in office on agent decision making," Academy of management Journal, Vol. 40, No.3(1997), pp. 584-602. https://doi.org/10.2307/257054
  60. Tushman, M.L., "Technical Communication in R&D laboratories:The Impact of Project Work Characteristics," Academy of Management Journal, Vol.21, No.4(1978), pp.624-645.
  61. Tushman, M.L., "Work Characteristics and Subunit Communication Structure:A Contingency Analysis," Administrative Science Quarterly, Vol.24, No.1(1979), pp.82-98. https://doi.org/10.2307/2989877
  62. Wallace, L., M. Keil, and A. Rai, "How Software Project Risk Affects Project Performance: An Investigation of the Dimensions of Risk and an Exploratory Model," Decision Sciences, Vol.35, No.2(2004), pp.289-321. https://doi.org/10.1111/j.00117315.2004.02059.x
  63. Wang, E.T.G., P.-H. Ju, J.J. Jiang, and G. Klein, "The effects of change control and management review on software flexibility and project performance," Information and Management, Vol.45(2008), pp.438-443. https://doi.org/10.1016/j.im.2008.05.003