Research in Community and Public Health Nursing (지역사회간호학회지)

Korean Academy of Community Health Nursing (한국지역사회간호학회)
권호 표지

Customized Home Visiting Nurses' Experiences in Telephone Visiting

맞춤형방문간호사의 전화 방문 경험

  • Kang, Young-Sil (College of Nursing, Institute of Health Sciences, Gerontological Health Research Center, Gyeongsang National University) ;
  • Ha, Yeong-Mi (College of Nursing, Institute of Health Sciences, Gerontological Health Research Center, Gyeongsang National University) ;
  • Eun, Young (College of Nursing, Institute of Health Sciences, Gerontological Health Research Center, Gyeongsang National University)
  • 강영실 (경상대학교 간호대학.건강과학연구원 노인건강연구센터) ;
  • 하영미 (경상대학교 간호대학.건강과학연구원 노인건강연구센터) ;
  • 은영 (경상대학교 간호대학.건강과학연구원 노인건강연구센터)
  • Received : 2011.05.02
  • Accepted : 2011.09.06
  • Published : 2011.09.30
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Abstract

Purpose: The purpose of this study was to explore and understand customized home visiting nurses' experiences in telephone visiting. Methods: Qualitative data were collected from several discussions of 4 focus groups consisting of 20 customized home visiting nurses. All interviews were recorded and transcribed according to thematic content analysis processes. Results: The five main themes on customized home visiting nurses' experiences of telephone visiting were 'greeting', 'counseling', 'using strategies', 'maintaining attitude for enhancing relations' and 'enduring difficulties'. The category of 'counseling' was composed of confirming, educating, supporting, adjusting, and indicating. And, the category of 'using strategies' included complimenting, scolding, persuading, compensating, and ignoring. Conclusion: Developing a standardized manual on telephone visiting is needed to guide an effective counseling. In order for a customized home visiting nurse to be a good telephone counselor, training of motivational interviewing is recommended.

Keywords

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