산업공학 (IE interfaces)

  • 제24권4호
  • /
  • Pages.435-446
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  • 2011
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  • 1225-0996(pISSN)
  • /
  • 2234-6465(eISSN)
대한산업공학회 (Korean Institute of Industrial Engineers)
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집배부하량 산정 및 평준화를 위한 집배부하 관리시스템 개발

Development of a Delivery Workload Management System for Measuring and Balancing Standard Workload of Mailmen

  • 차춘남 (경상대학교 산업시스템공학부) ;
  • 선지웅 (한국외국어대학교 산업경영공학과) ;
  • 박문성 (한국전자통신연구원 우정물류기술연구부)
  • Cha, Chun-Nam (Dept. of Industrial and Systems Eng. / Engineering Research Institute., Gyeongsang National University) ;
  • Sun, Ji-Ung (Dept. of Industrial and Management Eng., Hankuk University of Foreign Studies) ;
  • Park, Moon-Sung (Postal and Logistics Technology Research Dept., Electronics and Telecommunications Research Institute)
  • 투고 : 2011.07.11
  • 심사 : 2011.09.28
  • 발행 : 2011.12.01
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초록

Performance measures play a critical role in formulating mail delivery strategies and evaluating actual results. Nevertheless, the existing method and corresponding system to determine the standard workloads of mailmen is developed without careful consideration of real delivery environments and various requirements of mailmen. Hence, the current system is insufficient for optimal management of workloads and shows substantial gaps when compared to the results of actual work-site. This study considers how to improve the current workload management system of mailmen. We first performed the as-is analysis of the mail delivery service and then developed a prototype of advanced delivery workload management system. The to-be system consists of five subsystems which can be grouped into three categories; master data management, workloads management, performance analysis. Our results can be a valuable guide for the development of real system for measuring and balancing the workloads of mailmen.

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참고문헌

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