Journal of Korean Clinical Nursing Research (임상간호연구)

Hospital Nurses Association (병원간호사회)
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Expectation and Satisfaction of Parents with Inpatient Hospital Service

입원 아동 부모의 병원서비스 기대수준과 만족도

  • Choi, Eun Kyoung (Severance Children's Hospital, Yonsei University Health System) ;
  • Kim, Sun Hee (Severance Children's Hospital, Yonsei University Health System) ;
  • Jung, Song Yi (Severance Children's Hospital, Yonsei University Health System) ;
  • Cho, Eun Hee (Severance Children's Hospital, Yonsei University Health System) ;
  • Choi, Kyung Sook (Severance Children's Hospital, Yonsei University Health System) ;
  • Sim, So Jung (Severance Children's Hospital, Yonsei University Health System) ;
  • Mok, Mi Soo (Severance Children's Hospital, Yonsei University Health System) ;
  • Kang, Eun Kyung (Severance Children's Hospital, Yonsei University Health System) ;
  • Cho, Youn Kyoung (Severance Children's Hospital, Yonsei University Health System) ;
  • Byun, Eun Sook (Severance Children's Hospital, Yonsei University Health System) ;
  • Kim, Kyung Hee (Division of Nursing, Yonsei University Health System) ;
  • Yoo, Il Young (Department of Family Health Care, College of Nursing, Yonsei University)
  • 최은경 (세브란스 어린이병원) ;
  • 김선희 (세브란스 어린이병원) ;
  • 정송이 (세브란스 어린이병원) ;
  • 조은희 (세브란스 어린이병원) ;
  • 최경숙 (세브란스 어린이병원) ;
  • 심소정 (세브란스 어린이병원 간호과) ;
  • 목미수 (세브란스 어린이병원 간호과) ;
  • 강은경 (세브란스 어린이병원 간호과) ;
  • 조윤경 (세브란스 어린이병원 간호과) ;
  • 변은숙 (세브란스 어린이병원 간호과) ;
  • 김경희 (세브란스병원 간호부) ;
  • 유일영 (연세대학교 간호대학 가족건강관리학과)
  • Received : 2011.05.31
  • Accepted : 2011.07.01
  • Published : 2011.08.31
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Abstract

Purpose: The purpose of this study was to investigate parent expectation and satisfaction with respect to pediatric inpatient care and to identify the variables related to parent satisfaction. Methods: The study was conducted in pediatric wards of a tertiary children's hospital in Korea. The participants were 361 parents of children who were inpatients. Data were collected using a structured questionnaire (The Pediatric Family Satisfaction Questionnaire) at the time of discharge. Results: The highest parent expectation domain was medical service. The parents were most satisfied with nursing service and least satisfied with general hospital service and accommodation. The parents expressed lower satisfaction with hospital facilities, equipment, noise, cleanliness, and communication by health care professionals. Parents with younger children reported higher expectation from the complete hospital service and those who had a longer length of stay reported higher expectation from the nursing service. Conclusion: To improve the quality of hospital services, we need to understand parent expectation and improve and provide clear communication. In addition, the general hospital service and accommodation should not be overlooked for improvement.

Keywords

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