Structuration of e-Government Systems Assimilation: A Comprehensive Framework Development and Case

  • Hossain, Md. Dulal (Program in Regional Information, Seoul National University) ;
  • Moon, Jung-Hoon (Program in Regional Information, Seoul National University) ;
  • Kim, Jin-Ki (Department of Business Administration, Korea Aerospace University) ;
  • Rhee, Cheul (Department of e-business, Ajou University)
  • Received : 2010.06.28
  • Accepted : 2011.07.06
  • Published : 2011.09.30

Abstract

The multifarious array of benefits to the e-Government systems research, from evaluative frameworks and conceptual models to guidelines for initiatives, adoption, and assimilation, evidences the requirement, both from the researcher's and the practitioner's standpoint, of sound theoretical foundations that can be applied directly in practice. Grounded upon structuration theory, this paper proposes a framework for e-Government systems assimilation through the structuration of its organizational factors. Upon this proposition, we map the factors of e-Government systems assimilation with the organizational meta-structures of signification, domination and legitimization. The framework is then tested for the case of one particular e-Government systems of Korean government. The juxtaposition of the theoretical position and the practical findings leads us to isolate the organizational, technological, and inter-organizational factors that shape the meta-structures for the assimilation of e-Government systems. This framework offers interesting possibilities to researchers in exploring the relationships and insights into the complex interactions that shape the relationships among government, people and technology. Thus, the paper's contribution lies on three axes: first, the furthering of a theoretical perspective of e-Government systems assimilation; second, a detailed exposition of the structuration theory and an illustration of its application to the issues of e-Government systems assimilation in the organizational context; and finally, developed framework through the isolation of a usable set of theoretically grounded factors affecting e-Government systems assimilation that can be applied in future research and practice.

Keywords

References

  1. Agarwal, R. and Prasad, J., "The antecedents and consequents of user perceptions in information technology adoption," Decision Support Systems, Vol. 22, No. 1, 1998, pp. 15-29. https://doi.org/10.1016/S0167-9236(97)00006-7
  2. Ahuja, M. and Thatcher, J., "Moving beyond intentions and toward the theory of trying: Effects of work environment and gender on post-adoption information technology use," MIS Quart., Vol. 29, No. 3, 2005, pp. 427-459. https://doi.org/10.2307/25148691
  3. Allison, I. and Merali, Y., "Software process improvement as emergent change: A structurational analysis," Information and Software Technology, Vol. 49, No. 6, 2007, pp. 668-681. https://doi.org/10.1016/j.infsof.2007.02.003
  4. Armstrong, C.P. and Sambamurthy, V., "Information Technology Assimilation in Firms: The Influence of Senior Leadership and IT Infrastructures," Information Systems Research, Vol. 10, No. 4, 1999, pp. 304-327. https://doi.org/10.1287/isre.10.4.304
  5. Barley, S., "Technology as an Occasion for Structuring: Evidence from Observation of CT Scanners and the Social Order of Radiology Departments," Administrative Science Quarterly, Vol. 31, 1986, pp. 78-108. https://doi.org/10.2307/2392767
  6. Benbasat, I., Goldstein, D.K., and Mead, M., "The case research strategy in studies of information systems," MIS Quarterly, Vol. 11, 1997, pp. 368-386.
  7. Beringer, A.J., Fletcher, M.E., and Taket, A.R., "Rules and resources: A structuration approach to understanding the coordination of children's inpatient health care," Journal of Advanced Nursing, Vol. 56, No. 3, 2006, pp. 325-335. https://doi.org/10.1111/j.1365-2648.2006.04023.x
  8. Carter, L. and Belanger, F., "The utilization of e-Government services: citizen trust, innovation and acceptance factors," Information Systems Journal, Vol. 15, No. 1, 2005, pp. 5-25. https://doi.org/10.1111/j.1365-2575.2005.00183.x
  9. Chatterjee, D., Grewai, R., and Sambamurthy, V., "Shaping up for E-Commerce: Institutional Enablers of the Organizational Assimilation of Web Technologies," MIS Quarterly, Vol. 26, No. 2, 2002, pp. 65-89. https://doi.org/10.2307/4132321
  10. Chen, C.C., Shaw, R.S., and Yang, S.C., "Mitigating Information Security Risks by Increasing User Security Awareness: A Case Study of an Information Security Awareness System," Information Technology, Learning, and Performance Journal, Vol. 24, No. 1, 2006, pp. 1-14.
  11. Chircu, A.M. and Kauflman, R.J., "Limits to value in electronic coinmerce-related IT investments," Journal of Management Information Systems, Vol. 17, No. 2, 2000, pp. 59-80.
  12. Chircu, A.M. and Lee, H.D., Understanding IT investment in the public sector: the case of e-Government, in: In Proceedings of the Ninth Americas Conference on Information Systems Research, Tampa, FL, December, 2003, pp. 792-800.
  13. Chwelos, P., Benbasat, I., and Dexter, A.S., "Research report: Empirical test of an EDI adoption model," Information Systems Research, Vol. 12, No. 3, 2001, pp. 304-321. https://doi.org/10.1287/isre.12.3.304.9708
  14. Coad, A.F. and Herbert, I.P., "Back to the Future: New potential for structuration theory in managent accounting research," Management Accounting Research, Vol. 20, 2009, pp. 177-192. https://doi.org/10.1016/j.mar.2009.02.001
  15. Cohen, W.M. and Levinthal, D.A., "Absorptive Capacity: A New Perspective on Learning and Innovation," Administrative Science Quarterly, Vol. 35, No. 1, 1990, pp. 128-142. https://doi.org/10.2307/2393553
  16. Conrad, L., "A structuration analysis of accounting systems and systems of accountability in the privatised gas industry," Critical Perspectives on Accounting, Vol. 16, No. 1, 2005, pp. 1-26. https://doi.org/10.1016/S1045-2354(02)00212-5
  17. Cooper, R.B. and Zmud, R.W., "IT implementation research: A technological diffusion approach," Management Science, Vol. 36, No. 2, 1990, pp. 123-139. https://doi.org/10.1287/mnsc.36.2.123
  18. Damapour, F., "Organizational innovation: A meta analysis of effects of determinants and moderators," Academy of Management Journal, Vol. 34, No. 3, 1991, pp. 555-591. https://doi.org/10.2307/256406
  19. Dasgupta, S., Agarwal, D., Ioannidis, A., and Gopalakrishnan, S., "Determinants of information technology adoption: An extension of existing models to firms in a developing country," J. Global Inform. Management, Vol. 7, No. 3, 1999, pp. 41-49. https://doi.org/10.4018/jgim.1999070104
  20. Davis, F.D., "Perceived usefulness, perceived ease of use, and user acceptance of information technology," MIS Quarterly, Vol. 13, No. 3, 1989, pp. 319-340. https://doi.org/10.2307/249008
  21. DeLone, W.H. and McLean, E.R., "The DeLone and McLean Model of Information Systems Success: A Ten-Year Review," Journal of Management Information Systems, Vol. 19, No. 4, 2003, pp. 9-30. https://doi.org/10.1080/07421222.2003.11045748
  22. DeSanctis, G. and Poole, M., Scott, "Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory," Organization Science, Vol. 5, No. 2, 1994, pp. 121-147. https://doi.org/10.1287/orsc.5.2.121
  23. Devadoss, P.R., Pan, S.L., and Huang, J.C., "Structurational analysis of e-Government initiatives: a case study of SCO," Decision Support Systems, Vol. 34, No. 3, 2002, pp. 253-269.
  24. Edmiston, K.D., "State and Local E-government Prospects and Challenges," American Review of Public Administration, Vol. 33, No. 1, 2003, pp. 20-45. https://doi.org/10.1177/0275074002250255
  25. Gallivan, M.J., "Organisational adoption and assimilation of complex technological innovations: development and application of a new framework," The DATABASE for Advances in Information Systems, Vol. 32, No. 3, 2001, pp. 51-85. https://doi.org/10.1145/506724.506729
  26. Giddens, A., "Central Problems in Social Theory: Action, Structure and Contradiction in Social Analysis," Berkeley, CA: University of California Press., 1979.
  27. Giddens, A., "The Constitution of Society: Outline of the Theory of Structuration," Berkeley, CA: University of California Press., 1984.
  28. Gil-Garcia, Ramon, J., and Pardo, T.A., "e- Government Success Factors: Mapping Practical Tools to Theoretical Foundations," Government Information Quarterly, Vol. 22, No. 2, 2005, pp. 187-216. https://doi.org/10.1016/j.giq.2005.02.001
  29. Gronlund, A., "What's in a Field-Exploring the Egovernment Domain," Social Science Computer Review, Vol. 21, No. 1, 2005, pp. 55-72.
  30. Grover, V., Cheon, J.M., and Teng, J.T.C., "The effect of service quality and partnership on the outsourcing of information systems functions," Journal of Management Information Systems, Vol. 12, No. 4, 1996, pp. 89-116. https://doi.org/10.1080/07421222.1996.11518102
  31. Guo, X., Zhang, N., and Chen, G., "Adoption and Penetration of e-Government Systems: Conceptual Model and Case Analysis based on Structuration Theory," DIGIT 2009 Proceedings. Paper 1, 2009.
  32. Gupta, M.P. and Jana, D., "e-Government evaluation: A framework and case study," Government Information Quarterly, Vol. 20, No. 4, 2003, pp. 365-387. https://doi.org/10.1016/j.giq.2003.08.002
  33. Hardcastle, M.R., Usher, K.J., and Holmes, C.A., "An overview of structuration theory and its usefulness for nursing research," Nursing Philosophy, Vol. 6, No. 4, 2005, pp. 223-234. https://doi.org/10.1111/j.1466-769X.2005.00230.x
  34. Hargadon, A. and Fanelli, A., "Action and possibility: Reconciling dual perspectives of knowledge in organizations," Organization Science, Knowledge, Knowing, and Organizations, Vol. 13, No. 3, 2002, pp. 290-302.
  35. Harrison, T.M., Pardo, T., Gil-Garcia, J.R., Thompson, F., and Juraga, D., "Geographic information technologies, structuration theory, and the world trade center crisis," Journal of the American Society for Information Science and Technology, Vol. 58, No. 14, 2007, pp. 2240-2254. https://doi.org/10.1002/asi.20695
  36. Heeks, R. and Bailur, S., "Analyzing e-Government Research: Perspectives, Philosophies, Theories, Methods, and Practice," Government Information Quarterly, Vol. 24, 2007, pp. 243-265. https://doi.org/10.1016/j.giq.2006.06.005
  37. Heinze, N. and Hu, Q., e-Government Research: A Review via the Lens of Structuration Theory in: Proceedings of the Ninth Pacific Asia Conference onInformation Systems (PACS2005), Bankok, July, Vol. 7-10, 2005, pp. 891-904.
  38. Hossain, M.D., Moon, J., Kim, J.K., and Choe, Y.C., "Impacts of organizational assimilation of e-Government systems on business value creation: A structuration theory approach," Electronic Commerce Research and Applications, 2011, doi: 10. 1016/j.elerap. 2010. 12. 2003.
  39. Irani, Z., Love, P.E.D., Elliman, T., Jones, S., and Themistocleous, M.I.S.J.p.-. "Evaluating e-Government: learning from the experiences of two UK local authorities," Information Systems Journal, Vol. 15, No. 1, 2005, pp. 61-82. https://doi.org/10.1111/j.1365-2575.2005.00186.x
  40. Jones, M.R. and Karsten, H., "Gidden's structuration theory and information systems research," MIS Quarterly, Vol. 32, No. 1, 2008, pp. 127-157. https://doi.org/10.2307/25148831
  41. Kamal, M.M., "IT innovation adoption in the government sector: identifying the critical success factors," Journal of Enterprise Information Management, Vol. 19, No. 2, 2006, pp. 192-222. https://doi.org/10.1108/17410390610645085
  42. Kayworth, T. and Sambamurthy, V., "Facilitating localized exploitation and enterprisewide integration in the use of IT infrastructures: The role of PC/LAN infrastructure standards," DATA BASE for Advances in Information Systems, Vol. 31, No. 4, 2000, pp. 54-77. https://doi.org/10.1145/506760.506765
  43. Kim, C., Tao, W., Shin, N., and Kim, K.-S., "An empirical study of customers' perceptions of security and trust in e-payment systems," Electronic Commerce Research and Applications, Vol. 9, No. 1, 2010, pp. 84-95. https://doi.org/10.1016/j.elerap.2009.04.014
  44. Kraemer, K., L. and King, J. Leslie "Information Technology and Administrative Reform: Will the Time after e-Government Be Different?," in: Bonin, Hinrich E.G., (Hrsg.) [2003], Zukunft von Verwaltung und Informatik, Festschrift fur Heinrich Reinermann, CD, auch <> 2003.
  45. Kraemer, K.L., Gibbs, J., and Dedrick, J., "Environment and policy factors shaping e-commerce diffusion: Across-country comparison," In L. Applegate, G, Galliers, and J. DeGross (eds.). Proceedings of the Twenty- Third international Conference on information Systems. Atlanta, GA; Association for Information Systems., 2002, pp. 325-335.
  46. Landrum, H., Prybutok, V.R., and Zhang, X., "A comparison of Magal's service quality instrument with SERVPERF," Information and Management, Vol. 44, 2007, pp. 104-113. https://doi.org/10.1016/j.im.2006.11.002
  47. Layne, K. and Lee, J., "Developing Fully Functional e-Government: A Four Stage Model," Government Information Quarterly Vol. 18, 2001, pp. 122-136. https://doi.org/10.1016/S0740-624X(01)00066-1
  48. Lewis, L.F., Bajwa, D., and Pervan, G., "An Empirical Assessment of the Assimilation Patterns and the Benefits of Collaborative Information Technologies," The Journal of Computer Information Systemss, Vol. 44, No. 4, 2004, pp. 16-26.
  49. Liang, H., Saraf, N., Hu, Q., and Xue, Y., "Assimilation of Enterprise Systems: The Effect of Institutional Presures and the Meadiating Role of Top Management," MIS Quarterly, Vol. 31, No. 1, 2007, pp. 59-87. https://doi.org/10.2307/25148781
  50. Limayem, M., Banerjee, P., and Ma, L., "Impact of GDSS: Opening the black box," Decision Support Systems, Vol. 42, No. 2, 2006, pp. 945-957. https://doi.org/10.1016/j.dss.2005.08.004
  51. Manning, S. and Sydow, J., "Transforming creative potential in project networks: How TV movies are produced under networkbased control," Critical Sociology, Vol. 33, 2007, pp. 19-42. https://doi.org/10.1163/156916307X168575
  52. Meneklis, V. and Douligeris, C., "Bridging theory and practice in e-Government: A set of guidelines for architectural design," Government Information Quarterly, Vol. 27, No. 2010, pp. 70-81. https://doi.org/10.1016/j.giq.2009.08.005
  53. Meneklis, V. and Douligeris, C., Technological integration: Evidence of processes of structuring in governmental organizations, in: Proceedings of the Second International Conference on Theory and Practice of Electronic Governance, ICEGOV08, 2008, pp. 16-23.
  54. Moon, M.J., "The pursuit of managerial entrepreneurship: Does organization matter?," Public Administration Review, Vol. 59, No. 1, 1999, pp. 31-43. https://doi.org/10.2307/977477
  55. Orlikowski, W.J. and Robey, D., "Information Technology and the Structuring of Organizations," Information Systems Research, Vol. 2, No. 2, 1991, pp. 143-169. https://doi.org/10.1287/isre.2.2.143
  56. Orlikowski, W.J., Yates, J., Okamura, K., and Fujimoto, M., "Shaping Electronic Communication: The Metastructuring of Technology in the Context of Use," Qrganization Science, Vol. July/August, 1995.
  57. Orlikowski, W.J., "The duality of technology: Rethinking the concept of technology in organizations," Organization Science, Vol. 3, No. 3, 1992, pp. 398-427. https://doi.org/10.1287/orsc.3.3.398
  58. Parasuraman, A., Zeithaml, V.A., and Berry, L., "SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality," Journal of Retailing, Vol. 64, No. 1, 1988, pp. 12-40.
  59. Peters, L.D., "Conceptualising computermediated communication technology and its use in organisations," International Journal of Information Management, Vol. 26, No. 2, 2006, pp. 142-152. https://doi.org/10.1016/j.ijinfomgt.2005.11.002
  60. Phang, C.W., Kankanhalli, A., and Ang, C.," Investigating organizational learning in e-Government projects: A multitheoretic approach," Journal of Strategic Information Systems e-Government Strategies, Vol. 2, 2008, pp. 99-123.
  61. Poole, M., Scott, and DeSanctis, G., "Use of Group Decision Support Systems as an Appropriation Process," Proceedings of the Hawaii International Conference on Information Systems, Hawaii. January, 1989, pp. 149-157.
  62. Poole, M.S. and DeSanctis, G., "Structuration Theory in Information Systems Research: Methods and Controversies," in The Handbook of Information Systems Research, M.E. Whitman and A.B. Woszczynski (eds.), Hershey, PA: Idea Group, 2004, pp. 206-249.
  63. Poole, M.S. and DeSanctis, G., "Understanding the Use of Group Decision Support Systems: The Theory of Adaptive Structuration in Organizations and Communication Technology," J. Fulk and C. Steinfield (eds.), Newbury Park, CA: Sage, 1990, pp. 175-195.
  64. Prattipati, S.N., "Adoption of e-Government: Differences between countries in the use of online government service," Journal of American Academy of Business, Vol. 3, No. 1/2, 2003, pp. 386-391.
  65. Purvis, R.L., Sambamurthy, V., and Zmud, R.W., "The assimilation of knowledge platforms in organizations: An empirical investigation," Organization Science, Vol. 12, No. 2, 2001, pp. 117-135. https://doi.org/10.1287/orsc.12.2.117.10115
  66. Rai, A., Brown, P., and Tang, X., "Organizational Assimilation of Electronic Procurement Innovations," Journal of Management Information Systems, Vol. 26, No. 1, 2009, pp. 257-296. https://doi.org/10.2753/MIS0742-1222260110
  67. Rai, A., Tang, X., Brown, P., and Keil, M., "Assimilation patterns in the use of electronic procurement innovations: A cluster analysis," Information and Management, Vol. 43, 2006, pp. 336-349. https://doi.org/10.1016/j.im.2005.08.005
  68. Reimers, K. and Johnston, R.B., "Explaining Persistence and Resilience of Inter-organisational Information Systems: Theoretical and Methodological Considerations," In: The 16th European Conference on Information Systems (ECIS), Galway, Irland, 2008.
  69. Robey, D., Farrow, D.L., and Franz, C.R., "Group Process And Conflict in Systems Development," Management Science, Vol. 35, No. 12, 1989, pp. 1172-1191. https://doi.org/10.1287/mnsc.35.10.1172
  70. Rogers, E.M., Diffusion of Innovations, 3rd ed., Free Press, New York, 1983.
  71. Saunders, C.S. and Clark, S., "EDI adoption and implementation: A focus on interorganizational linkages," Information Resource Management Journal, Vol. 5, No. 1, 1992, pp. 9-19. https://doi.org/10.4018/irmj.1992010102
  72. Scott, W.R., "Institutions and Organizations," Thousand Oaks, CA: Sage, 1995.
  73. Somers, T.M. and Nelson, K.G., "A taxonomy of players and activities across the ERP project life cycle," Information and Management, Vol. 41, 2004, pp. 257-278. https://doi.org/10.1016/S0378-7206(03)00023-5
  74. Srinivasan, R., Lilien, G.L., and Rangaswamy, A., "Technological opportunism and radical technology adoption: An application to e-business," J. Marketing, Vol. 66, No. 3, 2002, pp. 47-60. https://doi.org/10.1509/jmkg.66.3.47.18508
  75. Srivastava, S.C. and Teo, T.S.H., "e-Government, e-business, and national economic performance," Communications of the Association for Information Systems, Vol. 26, No. 14, 2010, pp. 267-286.
  76. Strejcek, G. and Theil, M., "Technology Push, Legislation Pull? e-Government in the European Union," Decision Support Systems, Vol. 34, 2002, pp. 305-313.
  77. Tassabehji, R., Wallace, J., and Cornelius, N., "E-technology and the emergent e-environment: Implications for organizational form and function," The Journal of High Technology Management Research, Vol. 18, No. 2007, pp. 15-30. https://doi.org/10.1016/j.hitech.2007.03.007
  78. Teo, H.H., Wan, W., Wang, X., and Wei, K.K.," Effects of Absorptive Capacity on Organization Predisposition Towards Information Systems," in Proceedings of the 24th International Conference on Information Systems, S.T. March, A. Massey, and J.I. DeGross (eds.]), Seattle, WA, 2003, pp. 121-133.
  79. Thong, J.Y.L., "Resource constraints and information systems implementation in Singaporean small businesses," Omega, Vol. 29, No. 2, 2001, pp. 143-156. https://doi.org/10.1016/S0305-0483(00)00035-9
  80. Tippins, M.J. and Sohi, R.S., "IT Competency and Firm Performance: Is Organizational Learning a Missing Link?," Strategic Management Journal, Vol. 24, No. 8, 2003, pp. 745-761. https://doi.org/10.1002/smj.337
  81. Torres, L., Pina, V., and Acerete, B., "e- Government developments on delivering public services among EU cities," Government Information Quarterly, Vol. 22, No. 2, 2005, pp. 217-238. https://doi.org/10.1016/j.giq.2005.02.004
  82. Tung, L. and Rieck, "Adoption of electronic government services among business organization in Singapore," Journal of Information Systems, 2005, pp. 1-24.
  83. Wang, Y.-S., "Assessing e-Commerce Systems Success: A Respecification and Validation of the DeLone and McLean Model of IS Success," Info Systems J, Vol. 18, 2008, pp. 529-557. https://doi.org/10.1111/j.1365-2575.2007.00268.x
  84. Wang, Y.-S. and Liao, Y.-W., "Assessing egovernment systems success: A validation of the DeLone and McLean model of information systems success," Government Information Quarterly, Vol. 25, 2008, pp. 717-733. https://doi.org/10.1016/j.giq.2007.06.002
  85. West, D.M., "e-Government and the transformation of service delivery and citizen attitudes," Public Administration Review, Vol. 64, No. 1, 2004, pp. 15-27. https://doi.org/10.1111/j.1540-6210.2004.00343.x
  86. Yildiz, M., "e-Government research: Reviewing the literature, limitations, and ways forward," Government Information Quarterly, Vol. 24, No. 3, 2007, pp. 646-665. https://doi.org/10.1016/j.giq.2007.01.002
  87. Yin, R.K. (ed.) Case Study Research: Design and Methods. Sage Publications, Thousands Oaks, 2003.
  88. Zhu, K., Kraemer, K.L., and Xu, S., "Electronic business adoption by European firms: A cross-country assessment of the facilitators and inhibitors," Eur. J. Inform. Systems, Vol. 12, No. 4, 2003, pp. 251-268. https://doi.org/10.1057/palgrave.ejis.3000475
  89. Zhu, K., Kraemer, K.L., Xu, S., and Dedrick, J., "Information Technology Payoff in e-Business Environments: An International Perspective on Value Creation of e-Business in the Financial Services Industry," Journal of Management Information Systems, Vol. 21, No. 1, 2004, pp. 17-54. https://doi.org/10.1080/07421222.2004.11045797