Journal of the Korea Safety Management & Science (대한안전경영과학회지)

Korea Safety Management & Science (대한안전경영과학회)
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A Study on the support policies and factors for quality innovation in small and medium enterprises

중소기업 품질혁신 활성화 지원정책과 추진요소에 대한 연구

  • Koo, Il-Seob (Department of Industrial & Management Engineering, Namseoul University)
  • 구일섭 (남서울대학교 산업경영공학과)
  • Received : 2010.04.20
  • Accepted : 2010.06.11
  • Published : 2010.06.30
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Abstract

The purpose of this study is looking for the support policies and factors to stimulate the quality innovation movement. Kano's model proposed a two-dimensional model on quality based on customer perception and experience. And Timko developed the customer satisfaction coefficient for overcome the weak points of Kano's model. In this paper, new approach framework is proposed by integrated Kano's model and Timko's customer satisfaction coefficient. And it applied to confirm the various factors which was offered by government and major company's policies for small and medium enterprises.

Keywords

References

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