Current Status and Problems of Communication between Teachers and Parents using SMS

SMS를 활용한 교사와 학부모의 의사소통 실태 및 과제

With the increase of double-income families, parents are not free in terms of time and space in communicating with teachers. Also for teachers, with many students and heavy load of work, communication with parents has been poor. As a means for overcoming this kind of situation, this research examined the current status of communication between teachers and parents using SMS and problems to solve. The investigation of the actual conditions of SMS use showed that there was a high number of answers pointing out that SMS is needed for the exchange of information regarding children and educational activities, and teachers pointed out that the communication was effective for exchanging educational information regarding children whereas parents pointed out that it was effective in improving the children's attitudes. Based on the results of the analysis, the following was found as tasks to be solved: preparing a plan for revitalizing SMS use, solving the burden that parents have in communicating with teachers, becoming more friendly with teachers, investigation of the reason why there is no response regarding SMS and preparing countermeasures, providing information appropriate to what parents want, increasing the reply rate of parents, expansion of text capacity, and trouble with getting online with a computer.

맞벌이 가정의 증가로 학부모는 교사와의 의사소통에서 시간 공간적으로 자유롭지 못하며, 교사도 학급당 많은 인원수와 업무과중 등으로 학부모와 의사소통이 잘 이루어지지 못하고 있다. 이러한 상황을 극복할 수 있는 수단으로서 SMS를 활용한 교사와 학부모의 의사소통 실태를 분석하고 해결해야 할 과제를 알아보았다. SMS 활용 실태에서 아동에 대한 정보 교류 및 교육 활동을 위해 SMS가 필요하다는 대답이 높았으며, 교사는 아동에 대한 교육 정보 교류를, 학부모는 생활 태도 향상에 효과가 있음을 지적하였다. 분석 결과를 바탕으로 담임에 대한 부담 해결, 담임과의 친숙함 형성, SMS 무반응 이유 탐색 및 대처 방안 마련, 학부모 요구에 맞는 정보 제공하기, 학부모의 답장률 높이기, 문자 용량 확대, 컴퓨터 온라인 접속 문제 등이 해결해야 할 과제로 파악되었다.