한국항해항만학회지 (Journal of Navigation and Port Research)

  • 제32권8호
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  • Pages.675-683
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  • 2008
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  • 1598-5725(pISSN)
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  • 2093-8470(eISSN)
한국항해항만학회 (Korean Institute of Navigation and Port Research)
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균형성과표와 품질기능전개도의 결합 방법론을 이용한 컨테이너 터미널의 성과요인결정에 관한 연구

Evaluating Performance Factors of Container Terminals using Balanced Scorecard(BSC) and Quality Function Deployment(QFD)

  • 신창훈 (한국해양대학교 물류시스템학과) ;
  • 임병학 (부산외국어대학교 경영학부) ;
  • 강정식 (한빛로지스틱(주))
  • 발행 : 2008.10.31
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초록

본 연구는 컨테이너 터미널의 종합적인 성과 향상 요인을 분석하기 위한 균형성과표(BSC)를 설계한 후 분석계층프로세스 모형(AHP)과 분석네트워크프로세스 모형(ANP)을 활용하여 품질기능전개도(QFD)와 결합 모형을 사용하였다. 이는 재무적 성과, 고객 만족 및 컨테이너 터미널의 비즈니스 프로세스의 질적 향상을 가져 올 수 있는 컨테이너 터미널의 종합적이고 다차원적인 성과 요인 제시 및 중요도 분석에 목적을 두고 있다. 본 연구에서 제안한 수정된 품질기능전개도는 상관종속성과 관계행렬을 표현하므로 인해, 기존의 품질기능전개도와 비해 더욱 현실적이며 정확성과 정교성이 부가된 품질기능전개도를 구축했다.

This paper develops a framework of combining Balanced Scorecard (BSC) and Quality Function Deployment (QFD) using Analytic Hierarchy Process (AHP) and Analytic Network Process (ANP) and evaluates the performance factors of container terminals using the framework. This study designs a BSC of container terminals and then transforms this into QFD in order to determine the priority of performance factors. This paper provides a modified QFD model and shows a causal relationship among perspectives of BSC to find out critical performance factors of container terminals. This modified QFD model is different from traditional models in that a correlation and relation matrix is presented. This combination of BSC and QFD with AHP and ANP helps to create more realistic and accurate representation of QFD models.

키워드

참고문헌

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