Journal of Information Technology Services (한국IT서비스학회지)

Korea Society of IT Services (한국IT서비스학회)
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An Exploratory Study on Causal Relationship between Perceptual Level of Employees and Information System Performance : Case of Public Side Information System Use

조직구성원의 인식 수준이 정보시스템 활용 성과에 미치는 영향에 관한 탐색적 연구 : 공공부문 정보시스템 사례를 중심으로

  • 박기호 (호서대학교 디지털비즈니스학부)
  • Published : 2008.06.30
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Abstract

Although a number of studies concerning the performance of information system (hereafter, IS) have been performed, those in governmental organizations have rarely conducted. Moreover, there were not many that the perceptual level of individuals might have influence on the information system performance actually. This study tried to investigate the causal relationship between personal perceptual level on the operation and performance of IS, as a result of project for public innovation which deployed in a governmental organization. The targeted IS is for task management. Our survey's respondents are real users in a governmental organization. As a result of statistical analysis, the affecting factors, the perceptual level of individuals such as task process standardization, training and system education, and the active participation of manager positively affected system performance. The result of study can provide some implications to the governmental organizations who want to improve the system performance and efficiently operate their own IS for achieving the organizational goals.

Keywords

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