패밀리 레스토랑 근무자의 직무 만족과 직무 교육이 서비스 품질에 미치는 영향에 관한 연구

The Effect of the Job Satisfaction and Job Training of Family Restaurant Employees on Service Quality

The purpose of this study is to identify how and job satisfaction and job training affect service quality and to offer strategic tools for enhancing competitiveness of the food service business industry. To fulfill this purpose, this study utilized a factor analysis, frequence test, a reliability analysis and a covariance structure analysis. The results of the analyses show that one dimension such as "job training" influenced service quality. This means that restaurants should put more focus on job training to improve service quality for customers.