대한산업공학회지 (Journal of Korean Institute of Industrial Engineers)

  • 제34권1호
  • /
  • Pages.66-78
  • /
  • 2008
  • /
  • 1225-0988(pISSN)
  • /
  • 2234-6457(eISSN)
대한산업공학회 (Korean Institute of Industrial Engineers)
권호 표지

정량화된 고객 선호도를 체계적으로 반영하기 위한 인간공학적 제품 개발 프로세스

Development of An Ergonomic Product Development Process Reflecting Quantified Customer Preference

  • 임영재 (고려대학교 산업시스템정보공학과) ;
  • 정의승 (고려대학교 정보경영공학부) ;
  • 박성준 (남서울대학교 산업경영공학과)
  • Im, YoungJae (Department of Industrial Systems and Information Engineering, Korea University) ;
  • Jung, Eui S. (Division of Information Management Engineering, Korea University) ;
  • Park, SungJoon (Department of Industrial and Management Engineering, Namseoul University)
  • 발행 : 2008.03.31
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

In the past, Manufacturers used to determine the quality of products, but the trend of today's market becomesmore into customer-driven. As a result, demands from customers are becoming more diverse and complicated,and most companies are obligated to meet their needs. As one of the effort to achieve their satisfaction,companies are now emphasizing activities to find out what customers specifically want and extract voice ofcustomer(VOC). This study attempts to develop an ergonomic product development process as a method tomaximally reflect the VOC. In order to meet this goal, ergonomic design guidelines, which are possible to beclassified according that user's human characteristics, will be recommended. Even now, there are numerousdesign guidelines already existing in the ergonomics literature. However, it is not realistically feasible to reviewall of those guidelines, and some of them are even conflicting with each other. Therefore, in this paper, theproduct development process, which prioritizes the human characteristics that reflect customer needs and appliesthe design guidelines that meet the most important ones, will be suggested. Finally, the research was described toshow the validity of the product development process through an example of a mobile phone development case.

키워드

참고문헌

  1. Anderson, J. C., et al. (1994), Customer Satisfaction, Market Share, and Profitability : Finding from Sweden, Journal of Marketing, 58(3), 53-66.
  2. Bergquist, K. and Abeysekera, J. (1996), Quality Function Deployment( QFD)-A means for developing usable products, International Journal of Industrial Ergonomics, 18, 269-275. https://doi.org/10.1016/0169-8141(95)00051-8
  3. Broberg, O. (1997), Integrating ergonomics into the product development process, International Journal of Industrial Ergonomics, 19, 317-327. https://doi.org/10.1016/S0169-8141(96)00041-8
  4. Bruner, G. C. and Kumar, A. (2005), Explaining Consumer Acceptance of Handheld Internet Devices, Journal of Business Research, 58(5), 553-558. https://doi.org/10.1016/j.jbusres.2003.08.002
  5. Burns, C. M., et al. (1997), Towards viable, useful and usable human factors design guidance, Applied Ergonomics, 28(5/6), 311-322. https://doi.org/10.1016/S0003-6870(97)00012-4
  6. Ergonomics Society of Japan. (2003), Design Practical Guidelines, Kyoritsu-Pub Company.
  7. Govers, C. P. M. (1996), What and how about quality function deployment (QFD), International Journal of Production Economics, 46, 575-585. https://doi.org/10.1016/0925-5273(95)00113-1
  8. Jensen, P. L. (2002), Human factors and ergonomics in the planning of production, International Journal of Industrial Ergonomics, 29, 121-131. https://doi.org/10.1016/S0169-8141(01)00056-7
  9. Karlsson, C. and Ahlstrom, P. (1997), Perspective : Changing product development strategy-A managerial challenge, Journal of Product Innovation Management, 14(6), 473-484. https://doi.org/10.1016/S0737-6782(97)00063-5
  10. Karl T. Ulich. (2000), Production Design and Development, Mc Graw-Hill Company.
  11. Kwong, C. and Bai, H. (2003), Determining the Importance Weights for the Customer Requirements in QFD using a Fuzzy AHP with an Extent Analysis Approach, IIE Transactions, 35, 619-626. https://doi.org/10.1080/07408170304355
  12. Lee, M. W. et al. (2001), High Touch-an innovative scheme for new product development : case studies 1994-1998, International Journal of Industrial Ergonomics, 27, 271-283. https://doi.org/10.1016/S0169-8141(00)00056-1
  13. Jung, G. T. (2002), User basic Characteristics for Designing the User Interface of Mobile Phone, IE Interface, 15(1), 73-81.
  14. Marsot, J. (2005), QFD : a methodological tool for integration of ergonomics at the design stage, Applied Ergonomics, 36, 185-192. https://doi.org/10.1016/j.apergo.2004.10.005
  15. Rogers, E. M. (2003), Diffusion of innovations, fifth ed., The Free Press.
  16. Tatikonda, M. and S. R. Rosenthal (2000), Successful execution of product development project, Journal of Operations Management, 18, 401-425. https://doi.org/10.1016/S0272-6963(00)00028-0
  17. Yun, H. Y. (2004), A study on mobile phone using behavior by age group, Journal of the Ergonomics Society of Korea, 23(2), 105- 120. https://doi.org/10.5143/JESK.2004.23.2.105
  18. Yun, M. H. (2000), Industrial approach of product design, IE Magazine, 7, 81-85.