간호행정학회지 (Journal of Korean Academy of Nursing Administration)
- 제13권1호
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- Pages.40-52
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- 2007
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- 1225-9330(pISSN)
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- 2288-4955(eISSN)
의료기관 평가제도에 대한 인식조사와 개선방안 고찰
Opinions and Strategies on the National Hospital Evaluation Program
- 김은경 (을지대학교 간호대학) ;
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김윤
(서울대학교 의과대학 의료관리학교실) ;
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박재현
(국립암센터 암관리정책연구부) ;
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박종혁
(국립암센터 암관리정책연구부) ;
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강민아
(이화여자대학교 사회과학대학 행정학과)
- Kim, Eun-Kyung (School of Nursing, Eulji University) ;
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Kim, Yoon
(Department of Health Policy and Management, Seoul National University) ;
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Park, Jae-Hyun
(National Cancer Center) ;
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Park, Jong-Hyock
(National Cancer Center) ;
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Kang, Min-Ah
(Department of Public Administration, Ewha Womans University)
- 발행 : 2007.03.31
초록
Purpose: The purpose of this paper was to investigate opinions and experiences of hospital CEOs' and QI managers toward the National Hospital Evaluation Program which was implemented in 2004 and to recommend various strategies to improve the program. Methods: We conducted a mail survey with CEOs and QI managers' of 78 hospitals with 500 beds or more that participated the 2004 National Hospital Evaluation Program. Results: About 70.8% of the participating CEOs and 64.0% of the QI managers felt that the objectives of the evaluation program weren't fully achieved. Most respondents said that the current program required a partial or an overall change. Evaluation Criteria was the most often cited area for a change. Many respondents pointed out the importance of including clinical quality indicators in the evaluation tool. Conclusions: To upgrade hospital services with better quality, it is most important to first reach consensus on objectives and approaches of the evaluation program among various players. For a consistent planning and implementation, it is urgent to set up a more systematic organization and financing mechanism. Also, evaluation approaches, including evaluation criteria, methods, patient satisfaction assessment, as well as ways to summarize and publicize each hospital's performance should be improved.