Culinary science and hospitality research (한국조리학회지)
- Volume 13 Issue 2
- /
- Pages.22-34
- /
- 2007
- /
- 2466-0752(pISSN)
- /
- 2466-1023(eISSN)
The Effect of Physical Environment of Family Restaurants on Customers' Satisfaction
패밀리 레스토랑의 물리적 환경이 고객만족에 미치는 영향
-
Kim, Ki-Young
(Dept. of Foodservice Management, Kyonggi University) ;
- Kim, Sung-Su (Dept. of Menu R&D, Sizzler, Baron's International Co.) ;
- Cheon, Hee-Sook (Dept. of Foodservice Management, Kyonggi University)
- Published : 2007.06.30
Abstract
We researched the previous study about the restaurant's physical environment and had made up questionnaires. The purpose of this study is to analyze the effect of physical facilities of family restaurants on customers' satisfaction. The result was as follows: First, customers visited with friends or family irrespective of days
Keywords
- customer's satisfaction;
- physical environment;
- interior design factor;
- interior factor;
- making atmosphere factor;
- exterior factor;
- family restaurant