변화준비성이 전사적 정보시스템의 수용에 미치는 영향에 관한 연구

Examining the Effect of Readiness for Change on Enterprise Systems Acceptance

  • 곽기영 (국민대학교 비즈니스IT학부)
  • 발행 : 2006.06.01

초록

To rapidly respond to uncertainties in the business environment whilst remaining competitive, every organization needs to be able to successfully introduce and manage organizational change. Cognizant of the role of information systems (IS) as an enabler of organizational change, many organizations have paid attention to Enterprise Resource Planning (ERP) systems for successful organizational change primarily because of their change-driving forces across organizations. This study focuses attention on the role of readiness for change in the ERP systems adoption. Readiness for change described as views about the need for organizational change is posited to be an antecedent of two expectancies about the system, performance expectancy and effort expectancy, which lead to actual system use. Based on data gathered from the users of the ERP systems, structural equation analysis using LISREL provides significant support for the proposed relationships.

키워드

참고문헌

  1. Agarwal, R. and E. Karahanna, 'Time Flies When You're Having Fun:Cognitive Absorption and Beliefs about Information Technology Usage,' MIS Quarterly, Vol.24, No.4(2000), pp.665-694 https://doi.org/10.2307/3250951
  2. Allen, N.J. and J.P. Meyer, 'The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization,' Journal of Occupational Psychology, Vol.63(1990), pp.1-18 https://doi.org/10.1111/j.2044-8325.1990.tb00506.x
  3. Amoako-Gyampha, K. and A.F. Salam, 'An Extension of the Technology Acceptance Model in an ERP Implementation Environment,' Information & Management, Vol.41 (2004), pp.731-745 https://doi.org/10.1016/j.im.2003.08.010
  4. Appleton, E.L., 'How to Survive ERP,' Datamation, Vol.43, No.3(March 1997), pp. 50-53
  5. Armenakis, A.A., S.G. Harris, and K.W. Mossholder, 'Creating Readiness for Change,' Human Relations, Vol.46(1993), pp.681-703 https://doi.org/10.1177/001872679304600601
  6. Compeau, D.R. and C.A. Higgins, 'Computer Self-Efficacy: Development of a Measure and Initial Test,' MIS Quarterly, Vol. 19, No.2(1995), pp.189-211 https://doi.org/10.2307/249688
  7. Computer Economics, Annual Information Systems and eBusiness Spending Study. Computer Economics, Carlsbad, CA, 1999
  8. Davis, F.D., 'Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology,' MIS Quarterly, Vol.13, No.3(1989), pp.319-339 https://doi.org/10.2307/249008
  9. Dunham, R.B, J.A. Grube, D.G. Gardner, L.L. Cummings, and J.L. Pierce, 'The Development of an Attitude toward Change Instrument,' Proceedings of Academy of Management Annual Meeting, Washington, DC, 1989
  10. Gardner, D.G., R.B. Dunham, L.L. Cummings, and J.L. Pierce, 'Employee Focus of Attention and Reactions to Organizational Change,' Journal of Applied Behavioral Science, Vol. 23, No.3(1987), pp.351-370 https://doi.org/10.1177/002188638702300305
  11. Gebert, D., S. Boerner, and J.G. Agafonov, 'Attitudes toward Change Initiatives in Corporate Cultures Undergoing Transformation,' Eastern European Economics, Vol.37, No.6(1999), pp.5-25
  12. Hair, J.T., R.E. Anderson, R.L. Tatham, and W.C. Black, Multivariate Data Analysis, Fifth ed., Prentice Hall, Upper Saddle River, New Jersey, 1998
  13. Herzberg, F., Work and the Nature of Man, World Publishing, Cleveland, 1966
  14. Hu, P.J.H., T.H.K. Clark, and W.W. Ma, 'Examining Technology Acceptance by School Teachers: a Longitudinal Study,' Information & Management, Vol.41(2003), pp.227-241 https://doi.org/10.1016/S0378-7206(03)00050-8
  15. Latham, L. and J. Lundy, The Coming Revolution in Real-Time Collaboration, Gartner Research, Gartner Group, 2003
  16. Lau, C. and R.C. Woodman, 'Understanding Organizational Change: a Schematic Perspective,' Academy of Management Journal, Vol.38, No.2(1995), pp.537-554 https://doi.org/10.2307/256692
  17. Markus, M.L., 'Power, Politics, and MIS Implementation,' Communications of the ACM , Vol.26, No.6(1983), pp.430-444 https://doi.org/10.1145/358141.358148
  18. Meyer, J.P. and N.J. Allen, 'A Three- Component Conceptualization of Organizational Commitment,' Human Resource Management Review, Vol.1, No.1(1991), pp. 61-89 https://doi.org/10.1016/1053-4822(91)90011-Z
  19. Mowday, R.T., L.W. Porter, and R.M. Steers, Employee-Organization Linkages: The Psychology of Commitment, Absenteeism and Turnover, Academic Press, New York, 1982
  20. Orlikowski, W.J., 'Improvising Organizational Transformation over Time: a Situated Change Perspective,' Information Systems Research, Vol.7, No.1(March 1996), pp.63- 92 https://doi.org/10.1287/isre.7.1.63
  21. Robey, D., J. Ross, and M. Boudreau, 'Learning to Implement Enterprise Systems:an Exploratory Study of the Dialectics of Change,' Journal of Management Information Systems, Vol.19, No.1(Summer 2002), pp.17-46
  22. Robey, D. and S. Sahay, 'Transforming Work through Information Technology: a Comparative Case Study of Geographic Information Systems in County Government,' Information Systems Research, Vol.7, No.1 (March 1996), pp.93-110 https://doi.org/10.1287/isre.7.1.93
  23. Schein, E., 'Personal Change through Interpersonal Relationships,' In Essays in Interpersonal Dynamics, W.Benis, J. Van Maanen, E.Schein, and F.Steele (eds.), The Dorsey Press, Homewood, IL, 1979, pp.129-162
  24. Venkatesh, V. and F.D. Davis, 'A Model of the Antecedents of Perceived Ease of Use: Development and Test,' Decision Sciences, Vol.27, No.3(1996), pp.451-481 https://doi.org/10.1111/j.1540-5915.1996.tb01822.x
  25. Venkatesh, V., M.G. Morris, G.B. Davis, and F.D. Davis, 'User Acceptance of Information Technology:Toward a Unified View,' MIS Quarterly, Vol.27, No.3 (September 2003), pp.425-478 https://doi.org/10.2307/30036540
  26. Yousef, D.A., 'Organizational Commitment and Job Satisfaction as Predictors of Attitudes toward Organizational Change in a Non-Western Setting,' Personnel Review, Vol.29, No.5(2000), pp.567-592 https://doi.org/10.1108/00483480010296401