간호행정학회지 (Journal of Korean Academy of Nursing Administration)
- 제12권4호
- /
- Pages.541-554
- /
- 2006
- /
- 1225-9330(pISSN)
- /
- 2288-4955(eISSN)
군병원 응급실 간호서비스에 대한 환자만족도
Patient's Satisfaction with Nursing Care Services in Military Hospital Emergency Department
초록
Purpose: The purpose of this study is to provide basic data for the improvement of the quality in the emergency nursing services by investigating the expectation level and actual received level with nursing care and identifying the factors that influence patient satisfaction with the emergency nursing care in the military hospitals. Method: Using a self report questionnaire, data were collected from 150 patients who had been admitted in military hospitals emergency department. The data collection was done between April 17 and April 30, 2006. At least, 145 questionnaires were analyzed and used in this study. Results: The average sum score was 61.93 out of 76 with standard deviation 9.590. The mean of the patient's expectation levels with the overall emergency nursing services was