Journal of Community Nutrition

대한지역사회영양학회 (The Korean Society of Community Nutrition)
권호 표지

Service Quality Measurement in Foodservice Industries

  • Seo Sun-Hee (Department of Food and Nutritional Science, Ewha Womans University)
  • 발행 : 2006.03.01
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초록

This study intended to enhance understanding of concept and measurement of service quality and analyzed studies investigating dimension and attributes of service quality in both Korea and international foodservice industries. This study summarized many methodological issues related to service quality measurement, especially SERVQUAL. SERVQUAL has been criticized because performance-expectation difference operationalization threatened reliability and discriminant validity including shared method variance. Researcher suggests that future studies should understand clearly the concept of service quality and methodological issues of SERVQUAL prior to adapting SERVQUAL itself.

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참고문헌

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