소프트웨어 프로세스 개선활동이 조직성과에 미치는 영향

The Effect of Software Process Improvement on Organizational Performance

  • 윤재욱 (한국외국어대학교 산업정보시스템공학부) ;
  • 김인재 (동국대학교 정보관리학과)
  • 발행 : 2006.03.01

초록

SPI (Software Process Improvement) activities have been considered one of the crucial approaches to achieve high quality, productivity and timely delivery of software products and services. The basic premise of SPI model is that higher maturity levels lead to better performance. In this research, the relationships between SPI results and performance were empirically investigated with Korean software companies. CMM key process areas were categorized into two dimensions, 'Process Implementation' and 'Quantitative Management'. The relationship between process implementation and performance was significant, but the relationship between quantitative management and performance was insignificant. The control variable, size of OU(Organizational Unit), did not have significant impact on the relation ships between SPI activities and OU performance.

키워드

참고문헌

  1. 배병렬, 구조방정식모델 이해와 활용, 대경, 2002
  2. 허준, 최인규, AMOS를 이용한 구조방정식 모형 과 경로분석, SPSS 아카데미, 2000
  3. Ashrafi, N., 'The Impact of Software Process Improvement on Quality:in Theory and Practice,' Information & Management, (2003), pp.677-690
  4. Bagozzi, R. and G. Foxall, 'Construct Validation of a Measure of Adpative-Innovative Cognitive Styles in Consumption,' International Journal of Research in Marketing, (1996), pp.201-213
  5. Baumgartner, H. and C. Homburg, 'Applications of Structural Equation Modeling in Marketing and Consumer Research:A Review,' International Journal of Research in Marketing, (1996), pp.139-161
  6. Chrissis, M., M. Konrad, and S. Shrum, CMMI:Guidelines for Process Integration and Product Improvement, Addison Wesley, 2003
  7. Clark, B., 'Quantifying the Effects of Process Improvement on Effort,' IEEE Software, (2000), pp.65-70
  8. El Emam, 'The internal Consistency of the ISO/ IEC 15504 Software Process Capability Scale,' International Software Engineering Research Network Technical Report ISERN -98-06
  9. El Emam, and K.A. Birk, 'Validating the ISO/IEC 15504 Measures of Software Development Process Capability,' The Journal of Systems and Software, Vol.51(2000), pp. 119-149 https://doi.org/10.1016/S0164-1212(99)00117-X
  10. El Emam, and K.A. Birk, 'Validating the ISO/IRC 15504 Measures of Software Requirements Analysis Process Capability,' IEEE Transactions on Software Engineering, Vol.26, No.6(2000), pp.541-566 https://doi.org/10.1109/32.852742
  11. Fusaro, P.K. and K. El Emam, 'The Internal Consistencies of the 1987 SEI Maturity Questionnaire and the SPICE capability dimension,' Empirical Software Engineering, (1997), pp.179-201
  12. Goldenson, D.R. and J.D. Herbsleb, 'After the Appraisal:A Systematic Survey of Process Improvement, Its Benefits and Factors that Influence Success,' CMU/SEI-95-TR- 009, 1995
  13. Goldenson, D., K. El Emam, J. Herbsleb, and C. Deephouse, Empirical Studies of Software Process Assessment Methods - Elements of Software Process Assessment & Improvement, IEEE Computer Society Press, 1999
  14. Hair, J., R. Anderson, R. Tatham, and W. Black, Multivariate Data Analysis with Readings 4th ed. Prentice Hall, 1995
  15. Haley, T.J., 'Raytheon's Experience in Software Process Improvement,' IEEE Software, Vol.13(1996), pp.33-41
  16. Harter, D. and S. Slaughter, 'Quality Improvement and Infrastructure Activity Costs in Software Development:A Longitudinal Analysis,' Management Science, (2003), pp. 784-800
  17. Herbsleb, J., D. Zubrow, D. Goldenson, W. Hayes, and M. Paulk, 'Software Quality and the Capability Maturity Model,' Communications of the ACM, (1997), pp.30-40
  18. Humphrey, W., Winning with Software:An Executive Strategy, Addison Wesley, 2000
  19. Humphrey, W., T. Snyder, and R. Willis, 'Software Process Improvement at Hughes Aircraft,' IEEE Software, Vol.8(1991), pp. 11-23 https://doi.org/10.1109/52.300031
  20. ISO/IEC, ISO/IEC TR 15504 Software Process Assessment, 1998
  21. ISO/IEC, ISO/IEC 15505-2, Process Assessment –Part 2:Performing an Assessment, 2004
  22. Jaccard, J., Wan, C., LISREL Approaches to Interaction Effects in Multiple Regression, Sage, 1996
  23. Jones, C., Software Assessments, Benchmarks, and Best Practices, Addison Wesley, 2000
  24. Jung, H. and D. Goldenson, The Internal Consistency of Key Process Areas in Capability Model for Software, CMU/SEI-2002- TR-037, 2002
  25. Krasner, H., The Payoff for Software Process Improvement:what it is and How to get it - Elements of Software Process Assessment & Improvement, IEEE Computer Society Press, 1999
  26. Krishnan, M. and M.I. Kellner, 'Measuring Process Consistency:Implications for Reducing Software Defects,' IEEE Transactions on Software Engineering, Vol.25(1999), pp.800-815 https://doi.org/10.1109/32.824401
  27. Krishnan, M., C. Kreibel, S. Kekre, and T. Mukhopadhyay, 'An Empirical Analysis of Productivity and Quality in Software Products,' Management Science, (2000), pp.745- 749
  28. McConnell, S., 'The Business of Software Improvement,' IEEE Software, (2002), pp.5-7
  29. Niazi, M., D. Wilson, and D. Zowghi, 'A Maturity Model for the Implementation of Software Process Improvement:an Empirical Study,' The Journal of Systems and Software, (2005), pp.115-172
  30. Paulk, M., C. Weber, B. Curtis, and M. Chrissis, The Capability Maturity Model: Guideline for Improving the Software Process, Addison Wesley, 1994
  31. Pitterman, B., 'Telcordia Technologies: The Journey to High Maturity,' IEEE Software, (2000), pp.89-96
  32. Sweeney, J., G. Soutar, and S. Johnson, 'The role of Perceived Risk in the Quality Value Relationships:A Study in a Retail Environment,' Journal of Retailing, (1999), pp.77- 105