한국IT서비스학회지 (Journal of Information Technology Services)

한국IT서비스학회 (Korea Society of IT Services)
권호 표지

정보시스템 감리의 충실성이 고객 만족도와 프로젝트 성과에 미치는 영향

A Study on the Effect of the Information System Audit Fidelity on the Customer Satisfaction and Project Performance

  • 김동수 (서울산업대 컴퓨터공학과) ;
  • 양경식 (안양대학교 정보통계학과) ;
  • 김현수 (국민대학교 경영학부)
  • 발행 : 2006.08.31
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초록

This research is to suggest the factor which is effecting on the information system audit fidelity in the perspective of audit procurer, to develop the measure to evaluate it, to investigate the audit performance and project performance for comparison the audit fidelity between the audit teams. As the analysis results, we found that the audit service factors can be divided to the expert knowledge of auditor and the project attributes itself. It means these factors are the major measures for the audit fidelity. In this research, the hypothesis of this study model is verified throughout the factor and corelation analysis, and the structured equation model is applied. Analysis results show that all relations between the factors are significant statistically. The audit service factors has an effect on audit fidelity. Also the information system audit fidelity can be affect on the project performance, audit performance and customer satisfaction. So, in conclusion, we need to judge closely the audit service factors affecting the audit fidelity for the enhancement of the project performance, audit performance and customer satisfaction.

키워드

참고문헌

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