Journal of the Korea Safety Management & Science (대한안전경영과학회지)

Korea Safety Management & Science (대한안전경영과학회)
권호 표지

Improving New Product Development Strategy by Integrating Kano Model and QFD

Kano 모델과 QFD 통합을 통한 신제품 개발전략 수립에 관한 연구

  • 조태연 (성균관대학교 일반대학원 산업공학과) ;
  • 윤성필 (성균관대학교 일반대학원 산업공학과)
  • Published : 2006.10.30
Download PDF
⟨ Previous Next ⟩

Abstract

Kano model offers an effective way to understand customer requirements strategically Thus, the integration of Kano model and QFD can reflect customer requirements more effectively in designing new product. Most of previous studies on the integration have been focused customer attributes, but engineering characteristics are used at the final stage of new product design. It is proposed that how to classify engineering characteristics into Kano's elements and how to use the classified results in new product development process in this thesis. A case example is included to explain the proposed method.

Keywords

References

  1. 김광재(1995), QFD를 통한 설계단계에서의 품질향상, 대한산업공학회 IE 매거진, 제2권 제1호
  2. 박영택(1997), 품질기능전개의 확장에 관한 연구, 품질경영학회지, 제25권 4호
  3. 임정훈, 민대기, 김광재(2003), Kano 모형에 기반한 소비자 요구사항 분류: 퍼지 접근방법, 품질경영학회지, 제31권 제3호
  4. Burke, E., J.M. Kloeber and R.F. Deckro (2002), Using and abusing QFD Scores, Quality Engineering, 15(1)
  5. Chan, L.K and M.L. Wu(2002), Quality Function Deployment: A Comprehensive Review of Its Concepts and Methods, Quality Engineering, 15(1)
  6. Chao, L.P. and K. Ishii(2004), Project quality function deployment, International Journal of Quality & Reliability Management, Vol. 21 No.9
  7. Cooper, R.(1993), Winning at New Products, Addison-Wesley, Reading, MA
  8. Fiorenzo, F. and S. Rossetto(1998), Quality function deployment: How to improve its use, Total Quality Management, VOL. 9, NO. 6
  9. Hauser, J.R. and D. Clausing(l988), The House of Quality, Harvard Business Review, May-June
  10. Herzberg, F.M. and B. Snyderman(l959), The Motivation to Work (2nd Ed.), New York: Wile
  11. Iris, M.J.(1996), Quality Function Deployment: A Valuable Marketing Tool, Journal of Marketing THTORY AND PRACTICE, Summer
  12. Jos, N. and P. Vermeulen(2002), Too many tools- On problem solving in NPD projects, International Journal of Innovation Management, Vol. 6, No.2
  13. Lu, M.H., C.N. Madu, C. Kuei and D. Winokur(1994), Integrating QFD, AHP and Benchmarking in Strategic Marketing, Journal of Business & Industrial Marketing, Vol. 9 No.1
  14. Matzler,K.and H.H.Hinterhuber(1998), How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment, Technovation. Vol. 18, no. 1
  15. Sullivan, L.P.(1986), Quality Function Deployment, Quality Progress
  16. Tan, K.C. and V. Raghavan(2004), Incorporating Concepts of Business Priority nto Quality Function Deployment, International Journal of Innovation Management, Vol. 8, No. 1
  17. Tan, K.C. and X.X. Shen(2000), An Integrated Approach to Innovative Product Development Using Kano's Model and QFD, European Journal of Innovation Management, Vol. 3. No.2
  18. Tan, K.C. and X.X. Shen(2000), Integrating Kano's model in the planning matrix of quality function deployment, Total Quality Management, Vol. 11. No.8
  19. Tan, K.C., X.X. Shen and M. Xie(1998), Development of Innovative Products Using Kano's Model and Quality Function Deployment, International Journal of Innovation Management, Vol. 3. No.3
  20. Tomas, J,C. and C.C. Cheng(1996), Using quality function deployment in manufacturing strategic planning, International Journal of Operations & Production Management, Vol. 16, No. 4