IE interfaces (산업공학)

Korean Institute of Industrial Engineers (대한산업공학회)
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Business Modeling Focused on the Viewpoint of Goal and Customer

목표 및 고객 관점에서의 비즈니스 모델링

  • Byun, Dae-Ho (Department of Digital Business, Kyungsung University) ;
  • Iijima, Jun-Ichi (Department of Management Engineering, Tokyo Institute of Technology)
  • 변대호 (경성대학교 디지털비즈니스학부) ;
  • Received : 2004.09.19
  • Accepted : 2005.05.19
  • Published : 2005.06.30
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Abstract

The modeling of business processes is key component of any improvement or re-engineering endeavor. Present trends of business modeling methodologies are to include the social context of an organization. Although various methodologies have been developed specially for the business process field and have a social context, it is not in terms of goals and customers, but processes, activities, and tasks. We describe our stance on business process modeling, based on the viewpoint of goal and customer. First, we formalize a goal-oriented business process model and its evaluation mechanism. Second, we propose a methodology of business process modeling, which starts from perceiving and describing interactions between organization and customer from the customer's viewpoint.

Keywords

References

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