Development of the Effective COPQ Management System

효율적인 COPQ 관리체계 구축

  • Do, Gi-Yeong (Six Sigma Management Team, Samsung Electro-Mechanics Co., Ltd) ;
  • Hur, Won-Suk (Six Sigma Consulting Team, Korea Standard Association) ;
  • Kim, Dong-Chun (Six Sigma Consulting Team, IBM) ;
  • Lee, Min-Koo (Department of Information and Statistics, Chungnam National University)
  • 도기영 (삼성전기6시그마 경영 팀) ;
  • 허원석 (한국표준협회6시그마 컨설팅 팀) ;
  • 김동준 (IBM 6시그마 컨설팅 팀) ;
  • 이민구 (충남대학교 정보통계학과)
  • Received : 2004.11.11
  • Accepted : 2005.02.25
  • Published : 2005.06.30

Abstract

One of the primary means of achieving global competitiveness is to reduce the COPQ in our business units. Although the COPQ is not known precisely, it is known to be very high. Also, it may be underestimated by the hidden costs due to non-value added activities, such as potential lost sales, costs of redesign due to quality reasons, and extra manufacturing costs due to defects, etc. In any manufacturing or service operation, all actions and resource expenditures of a company should be focused on creating value for customers. Any activity or resource of not creating the value for customers could be regarded as waste, which consequently causes the COPQ. In this paper, a management system is developed for evaluating and reporting the COPQ in our business units, based on the Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) roadmap.

Keywords

References

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