참고문헌
- Transmission & Distribution World no.1 A Six Sigma approach to competitiveness Bolze, S.
- Benchmarking: An International Journal v.7 no.4 Successful implementation of Six Sigma: benchmarking General Electric Company Henderson, K.M.;Evans, J.R. https://doi.org/10.1108/14635770010378909
- International Journal of Contemporary Hospitality Management v.11 no.6 Consumer research in the restaurant environment, Part II: Research design and analytical methods Kivela, J.;Inbakaran, R.;Reece, J. https://doi.org/10.1108/09596119910281766
- Journal of Hospitality and Tourism Research v.25 no.3 Diagnosing favourable and unfavourable service encounters in restaurants Kivela, J.;Chu, Y.M.C. https://doi.org/10.1177/109634800102500302
- Proceedings of Hospitality, Foodservice & Tourism Research and Education: The Asian Waves Applying Six Sigma in Foodservice: Factors to consider when intending to successfully implement the Six Sigma quality assurance in a foodservice environment Kaegi, Jacques
- Customer Retention: An Integrated Process for Keeping your Best Customers Lowenstein, M.W.
- The vision of Six Sigma: Roadmap for Breakthrough Harry, M.
- Accountancy Six out of Six? Murdoch, A.
- Quality Progress v.35 no.3 How to Compare Six Sigma, Lean and the Theory of Constraints: A Framework for choosing what's best for your organization Nave, D.
- Ward's Auto World v.34 no.8 Close Enough to Perfect In the push for quality, Six Sigma leaves no stone unturned Murphy, T.
- Process Improvement Quality Applying DOE to Microwave Popcorn Anderson, Mark J.;Anderson, Hank P.
- Beginning Qualitative Research: A Philosophic and Practical Guide Maykut, P.;Morehouse, R.
- Case Study Research;The Handbook of Contemporary Hospitality Management Research Brotherton, B.;Brotherton, B.(ed.)
- Fourth International Conference Tourism in Southeast Asia & Indo-China: Development, Marketing and Sustainability Menu Development and Analysis Mifli, Mazalan
- Journal of the Korean Society of Food Culture v.20 no.1 Optimization of Homemade Pasta with Addition of Basil using Response Surface Methodology Choi, E.Y.;Joo, N.