Journal of Korean Society of Industrial and Systems Engineering (산업경영시스템학회지)

Society of Korea Industrial and System Engineering (한국산업경영시스템학회)
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The Effectiveness of Process Approach of ISO 9000 for Business Performance

ISO 9000 프로세스 접근법이 경영성과에 미치는 영향

  • 유춘번 (경기대학교 대학원 산업공학과) ;
  • 김동진 (경기대학교 대학원 산업공학과)
  • Published : 2005.12.31
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Abstract

The purpose of this study is to analyze the effectiveness of process approach for business performance of a company certified with ISO 9000 : 2000 quality management system. The result of this empirical research were identified as follows. Documentation and an intelligence process appeared with a preference matter in an influence to reach to a business performance of a company through the organization which established a process approach. It reveals that the process approach of quality management system might affect positively for customer satisfaction, product qualify, financial results and cost reduction.

Keywords

References

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