A Study on the Emotional Labor and Burnout in Food Service Industry

외식산업에서 감정 노동이 감정적 고갈에 미치는 영향 - 서울 시내 패밀리 레스토랑 종사자를 대상으로 -

here is a strand of thinking on service work which sees it as significantly different from other kinds of work due to the emotional as well as the physical and mental labor involved in family restaurant work This study was conducted to examine and investigate the level of emotional labor and burnout experience, and to provide basic information for improving work-related environments. The results of this study imply that job condition promoting programs for diminishing emotional labor and preventing burnout far service workers in foodservice industry should be carefully invented and developed, especially considering their work environments.