외식업체 한식 레스토랑의 고객 충성도에 관한 연구

A Study regarding the Customer Loyalty of Korean-Style Food Restaurant

  • 정영주 (군장대학 호텔외식조리과) ;
  • 최덕주 (남해전문대학 호텔조리제빵과)
  • Jung, Young-Joo (Department of Hotel Culinary Arts, Kunjang College) ;
  • Choi, Duck-Joo (Department of Hotel Culinary Arts & Bakery, Namhae College)
  • 발행 : 2004.03.01

초록

The service quality factors which causes an effect in restaurant selections appeared with gain and loss factors of essence and the customers. The restaurant recommendation factor was appeared with shedding of blood characteristics. The research which sees Korean-style food party's decision making is difficult with the plan of the security and loyalty of customers presented. The marketing strategy for the customer loyalty of Korean-style food party will be able to be overcome. The critical point of the research which sees for the security of the loyalty customer selects a target market, and the strategy which invades intensively is necessary. The Korean-style food party decision may cause the customer fractionation anger which follows in market fractionation anger. It does not become accomplished from the research which sees but with the critical point of research to appear, the research of creation of the loyalty customer who applies a market fractionation anger necessity will be becomes feed with hereafter research subject.

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