A Study on the Customer Shopping Behavior based on the Store Image

점포이미지가 소비자 쇼핑행동에 미치는 영향

This study, Based on the study theories of up to the present was to a consumer's shopping motive, the process of choice and the theory of a consumer's store choice by his or her preference. It investigates the components of store image referring many thesis from documents of domestic and foreign countries. The major findings of from study an as follows: First, as general characteristics of samples, the component ratio of women is much higher than that of men. As for marital status, married consumers are large in numbers, and for educational back ground, high educated young couples go shopping frequently at department stores. As for ages, consumers under the 30s take great part in, for the occupation, many are housewives and for the average income of a month, under one million won income earners are major consumers. Second, about shopping motive, married ones do it for refreshing themselves, but for singles, they do shopping for the pleasure of bargain sales. The most important reason which influences on the shopping motive is 'pleasure of bargain sales' regardless of all ages. Third, according to the analysis of shopping motive and the characteristics of 15 store images, there are noteworthy differences statistically in shopping motive, attraction and reliance on advertisement, an atmosphere of a store and the degree of crowdedness.

본 연구는 우선 점포를 선택하는 소비자행동 즉 점포이미지에 의한 점포 선택과 쇼핑동기 등의 내용을 국내외 여러 문헌들을 통해 이론적으로 고찰하였다. 또한 이를 근거로 실증조사를 실시하여 점포(백화점)이용 소비자의 행동패턴과 이들이 평가한 점포(백화점)이미지특성의 중요도를 계량적으로 분석하였다. 그 결과를 바탕으로 소비자의 쇼핑동기 및 점포이미지특성 등을 비교분석함으로써 점포(백화점)의 마케팅전략을 위한 기초자료를 제시하려는데 그 목적이 있다.