A Case Study on the Information Systems Operations and Maintenance

정보시스템 운영 및 유지보수 업무에 관한 사례 연구

The importance of information systems(IS) operations and maintenance is increasing as the costs of IS operations and maintenance take larger share of total IS costs and organization's dependency on IS is increasing. However, this area has received relatively little attention from scholars and practitioners despite of its significance. The main objectives of this study are to provide practical guidelines for improving IS operations and maintenance practices, and to propose a research framework for this area. To accomplish this objectives, the following three issues are investigated. First, IS operations and maintenance practices of a case company are analyzed. Second, the current practices are compared with best practices. Finally, suggestions are made based on the analyses to improve the IS operations and maintenance practices.