International Journal of Quality Innovation

  • 제5권1호
  • /
  • Pages.85-109
  • /
  • 2004
  • /
  • 1598-2688(pISSN)
  • /
  • 2363-7021(eISSN)
한국품질경영학회 (Korean Society for Quality Management)
권호 표지

Critical Success Factors of Supplier Quality Management

  • Yeung, I-Ki (Department of Manufacturing Engineering and Engineering Management City University of Hong Kong) ;
  • Chin, Kwai-Sang (Department of Manufacturing Engineering and Engineering Management City University of Hong Kong)
  • 발행 : 2004.09.01
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

Supplier quality management (SQM) is considered as a proactive approach in the buyers' perspective to seek for continuous supply quality improvement and collaborative ongoing alliance between buyers and suppliers. Therefore, it is important for the buyers to understand their circumstances for managing their suppliers, and thereby to search for an improved way to rectify managerial deficiencies, if any. This paper aims to identify the critical factors of SQM, and then propose a hierarchical framework which can facilitate the assessment of their SQM performance in the buyers' perspective and also serve as a working tool for managing supply quality performance.

키워드

참고문헌

  1. Amebrose, M.L. (1994). Do your suppliers measure up? Financial Executive, 10 (5), 17-25
  2. Anonymous. (2000). Q&A: performance measurement: why it's important to measure suppliers well. Purchasing, 128 (7), 36-40
  3. Anonymous. (2002). How to use supplier conditioning to improve supplier management. Supplier Selection & Management Report, 2 (9), 1-4
  4. Anonymous. (2002). Supplier management best practices shifts into cost direction. Supplier Selection & Management Report, 2 (10), 1-4
  5. Anoymous. (2002). Salute to suppliers. Purchasing, 131 (19), 44
  6. Anoymous. (2003). Get the most out of strategic sourcing. Purchasing, 132 (3), 23
  7. Bernard, P. (1989). Managing vendor performance. Production and Inventory Management Journal, 30 (1), 1-7
  8. Birou, L.M., & Fawcett, S.E. (1993). Supplier involvement in integrated product development: a comparison of US and European practices. International Journal of Physical Distribution & Logistics Management, 24 (5), 4-14 https://doi.org/10.1108/09600039410063982
  9. Braglia. M. & Petroni, A. (2000). A quality assurance-oriented methodology for handling trade-offs in supplier selection. International Journal of Physical Distribution & Logistics Management. 30 (2), 69-111
  10. Brinkerhoff, J.M. (2002). Assessing and improving partnership relationships and outcomes: a proposed framework. Evaluation and Program Planning, 25 (3), 215-231 https://doi.org/10.1016/S0149-7189(02)00017-4
  11. Cruz, C. (1997). Define quality goals before developing measurements. Purchasing, 122 (1), 47-48
  12. David, S. (1995). Effective process management through performance measurement part II - benchmarking total quality-based performance measurement for best practice. Business Process Re-engineering & Management Journal, 1 (2), 58 https://doi.org/10.1108/14637159510798284
  13. Day, G.S. (1995). Advantageous alliances. Journal of the Academy of Marketing Science. 23 (4). 297-300 https://doi.org/10.1177/009207039502300409
  14. Dean, A.M., & Kiu. C. (2001). Performance monitoring and quality outcomes in contracted services. International Journal of Quality & Reliability Management, 19 (4), 396-413 https://doi.org/10.1108/02656710210421571
  15. Dickson, G.W. (1966). An analysis of vendor selection systems and decisions. Journal of Purchasing, 2 (1), 5-17
  16. Dowlatshashi, S. (1998). Implementing early supplier involvement: a conceptual framework. International Journal of Operations & Production Management, 18 (2), 143-167 https://doi.org/10.1108/01443579810193285
  17. Dowlatshashi, S. (1999). Early supplier involvement: theory versus practice. International Journal of Production Research, 37 (18), 4119-4139 https://doi.org/10.1080/002075499189691
  18. Ellram, L.M. (1995). Partnering pitfalls and success factors. International Journal of Purchasing and Materials Management, Spring, 36-44
  19. Ellram, L.M., & Edis, O.R.V. (1996). A case study of successful partnering implementation. International Journal of Purchasing and Materials Management, Fall, 20-28
  20. Galt, J.D.A, & Dale, B.G. (1991). Supplier development: a British case study. International Journal of Purchasing and Materials Management, 27 (1), 16-22
  21. Giunipero, L.C., & Brewer, D.J. (1993). Performance based evaluation systems under total quality management. International Journal of Purchasing and Materials Management, 35-41
  22. Goffin, K., Szwejczewski, M., & New, C. (1997). Managing suppliers: when fewer can mean more. International Journal of Physical Distribution & Logistics Management, 27 (7), 422-436 https://doi.org/10.1108/09600039710188486
  23. Gould, R.A. (2000). Supplier performance: new measurement metrics. Quality Congress. ASQC. Quality Congress Processdings, 681-683
  24. Graham, R.S., Daugherty, P.J., & Dudley, W.N. (1994). The long-term strategic impact of purchasing partnerships. International Journal of Purchasing and Materials Management. Fall, 13-18
  25. Grieco, P.L. (1989). Why supplier certification? And, Will it work? P&IM Review with APICS News, 9 (5), 38-42
  26. Gulati, R. (1995). Does familiarity breed trust? The implications of repeated ties for contractual choice in alliances. Academy of Management Journal, 38 (1), 85-112 https://doi.org/10.2307/256729
  27. Hahn, C.K., Watts, C.A., & Kee. Y.K. (1990). The supplier development program: a conceptual model. Journal of Purchasing and Materials Management, 26 (2). 2-7
  28. Hudson, M., Smart, A., & Bourne, M. (2001). Theory and practice in SME performance measurement systems. International Journal of Operations & Production Management, 21 (8). 1096-1115 https://doi.org/10.1108/EUM0000000005587
  29. Humohrey, P.K., Shiu, W.K., & Chan, F.T.S. (2001). Collaborative buyer-supplier relationships in Hong Kong manufacturing firms. Supply Chain Management: An International Journal, 6 (4), 152-162 https://doi.org/10.1108/EUM0000000005708
  30. Humphreys, P., Mak, K.L., & Mclvor, R. (1998). Procurement. Logistics Information Management, 11 (1), 28-37 https://doi.org/10.1108/09576059810202222
  31. Jones, K. (2002). Source smart: the need for supplier management. MSI, 20 (8), 56-57
  32. Kannan, V.R., & Tan, K.C. (2002). Supplier selection and assessment: Their impact on business performance. Journal of Supply Chain Management, 38 (4), 11-21 https://doi.org/10.1111/j.1745-493X.2002.tb00139.x
  33. Kekre, S., Murthi, B.P.S., & Srinivasan, K. (1995). Operating decisions, supplier availability and quality: an empirical study. Journal of Operations Management, 12 (3-4), 173-435 https://doi.org/10.1016/0272-6963(94)00017-9
  34. Krause, D.R, & Scannell, T.V. (2002). Supplier development practices: product- and service- based industry comparisons. The Journal of Supply Chain Management, 38 (2), 13-21 https://doi.org/10.1111/j.1745-493X.2002.tb00125.x
  35. Krause, D.R. (1997). Supplier development: current practices and outcomes. International Journal of Purchasing and Materials Management, 12-19
  36. Krause, D.R., & Ellram, L.M. (1997). Critical elements of supplier development. European Journal of Purchasing & Supply Management, 3 (1), 21-31 https://doi.org/10.1016/S0969-7012(96)00003-2
  37. Krause, D.R., & Ellram, L.M. (1997). Success factors in supplier development. International Journal of Physical Distribution & Logistics Management, 27 (1), 39-52 https://doi.org/10.1108/09600039710162277
  38. Kwong, C.K., Ip, W.H. & Chan, J.W.K. (2000). Combining scoring method and fuzzy expert systems approach to supplier assessment: a case study. Integrated Manufacturing Systems, 13 (7), 512-519 https://doi.org/10.1108/09576060210442671
  39. Larson, P.D., & Kulchitsky, J.D. (1998). Single sourcing and supplier certification: performance and relationship implications. Industrial Marketing Management, 27 (1), 73-81 https://doi.org/10.1016/S0019-8501(97)00039-4
  40. Lee-Mortimer, A. (1994). Supplier integration. World Class Design to Manufacture, 1 (6), 39-43 https://doi.org/10.1108/09642369210071334
  41. Lemke, F., Goffin, K., & Szwejcewski, M. (2003). Investigating the meaning of supplier-manufacturer partnerships: an exploratory study. International Journal of Physical Distribution & Logistics Management, 33 (1), 12-35 https://doi.org/10.1108/09600030310460981
  42. Leverick, F., & Cooper, R. (1998). Partnerships in the motor industry: opportunities and risks for suppliers. Long Range Planning, 31 (1), 72-81 https://doi.org/10.1016/S0024-6301(97)00092-7
  43. Liker, J.K., Kamath, R.R., & Wasti, S.N. (1998). Supplier involvement in design: a comparative survey of automotive suppliers in the USA, UK and Japan. International Journal of Quality Science, 3 (3), 214-238 https://doi.org/10.1108/13598539810229212
  44. Liu, F., Ding, F.Y., & Lall, V. (2000). Using data envelopment analysis to compare suppliers for supplier selection and performance improvement. Supply Chain Management:An International Journal, 5 (3), 143-150 https://doi.org/10.1108/13598540010338893
  45. Mandal, A., & Deshmukh, S.G. (1993). Vendor selection using interpretive structural Modelling (ISM). Internation Journal of Operations & Production Management, 14 (6), 52-59
  46. McGinnis, M.A. (1999). Purchasing and supplier involvement: issues and insights regarding new product success. The Journal of Supply Chan Management, 35 (3), 4-15 https://doi.org/10.1111/j.1745-493X.1999.tb00057.x
  47. Mclvor, R, & McHugh, M. (2000). Partnership sourcing: an organization change management perspective. Journal of Supply Chain Management, 36 (3), 12-20 https://doi.org/10.1111/j.1745-493X.2000.tb00247.x
  48. Mohr, J., & Spekman, R. (1994). Characteristics of partnership success: partnership attributes, communication behavior, and conflict resolution techniques. Strategic Management Journal, 15 (2), 135-152 https://doi.org/10.1002/smj.4250150205
  49. Monczka, R.M., Petersen, K.J., & Handfield, R.B. (1998). Success factors in strategic supplier alliances: the buying company perspective. Decision Sciences, 29 (3), 553-577 https://doi.org/10.1111/j.1540-5915.1998.tb01354.x
  50. Monczka, R.M., Trent, R.J., & Callahan, T.J. (1993). Supply base strategies to maximize supplier performance. International Journal of Physical Distribution & Logistics Management, 23 (4), 42-54 https://doi.org/10.1108/09600039310041509
  51. Motwani, J., Youssef, M., Kathawaia, Y., & Futch, E. (1999). Supplier selection in developing countries: a model development. Integrated Manufacturing Systems, 10 (3), 154-161 https://doi.org/10.1108/09576069910264411
  52. O'Neal, C. (1993). Concurrent engineering with early supplier involvement: a cross-functional challenge. International Journal of Purchasing and Materials Management, Spring, 3-9
  53. Papps, I. (1993). Evaluation of performance, monitoring costs and quality management. International Journal of Quality & Reliability Management, 12 (3), 49-56 https://doi.org/10.1108/02656719510084772
  54. Park, H.Y. (2001). Sourcing strategies of manufacturing firms: transaction cost implications. Mid-American Journal of Business, 16 (2), 11-19 https://doi.org/10.1108/19355181200100001
  55. Park, H.Y., et al. (1996). Impact of the supplier certification program in US firms. European Journal of Purchasing & Supply Management, 2 (2/3), 107-118 https://doi.org/10.1016/0969-7012(95)00025-9
  56. Pearson, J.N., Carter, J.R., & Li, P. (1998). Alliances, logistics barriers, and strategic actions. International Journal of Purchasing and Materials Management, 34 (3), 27-36
  57. Ragatz, G.L., Handfield, R.B., & Scannell, T.V. (1997). Success factors for integrating suppliers into new product development. Journal of Product Innovation Management, 14 (3), 190-202 https://doi.org/10.1016/S0737-6782(97)00007-6
  58. Rich, A.B. (1997). Continuous improvement: the key to future success. Quality Progress, 30 (6), 33-36
  59. Rigby, B. (1996). Continuous acquisition and life-cycle support: the risks and benefits of early supplier involvement in the development process. Logistics Information Management, 9 (2), 22-26 https://doi.org/10.1108/09576059610113241
  60. Sarkis, J., & Talluri, S. (2002). A model for strategic supplier selection. Journal of Supply Chain Management, 38 (1), 18-28 https://doi.org/10.1111/j.1745-493X.2002.tb00117.x
  61. Schiemann, W.A. & Lingle, J.H. (1997). Seven greatest myths of measurement. Management Review, 86 (5), 29-32
  62. Simatupang, T.M., Wright, A.C., & Sridharan, R. (2002). The knowledge of coordination for supply chain integration. Business Process Management, 8 (3), 1463-7154
  63. Simpson, P.M., Siguaw, J.A., & White, S.C. (2002). Measuring the performance of suppliers: an analysis of evaIuation processes. The Journal of Supply Chain Management, 38 (1), 29-41 https://doi.org/10.1111/j.1745-493X.2002.tb00118.x
  64. Sruart, F.I. (1993). Supplier partnerships: influencing factors and strategic benefits. International Journal of Purchasing and Materials Management, Fall, 22-28
  65. Stuart. F.I., & Mueller, P., Jr. (1994). Total quality management and supplier partnerships: a case study. International Journal of Purchasing and Materials Management, Winter, 14-20
  66. Szwejczewski. M., Goffin, K., & Lemke, F. (2001). Supplier management in German manufacturing companies. An empirical investigation. International Journal of Physical Distribution & Logistics Management, 31 (5), 354-373 https://doi.org/10.1108/EUM0000000005514
  67. Talluri, S., & Sarkis, J. (2002). A model for performance monitoring of suppliers. International Journal of Production Research, 40 (16), 4257-4269 https://doi.org/10.1080/00207540210152894
  68. Tan, K.C., Handfield, R.B., & Krause, D.R. (1998). Enhancing the firm's performance through quality and supply base management: an empirical study. International Journal of Production Research, 36 (10), 2813-2837 https://doi.org/10.1080/002075498192490
  69. Tan, K.C., Kannan, V.R., & Handfield, R.B. (1998). Supply chain management: supplier performance and firm performance. International Journal of Purchasing and Materials Management, 2-9
  70. Tracey, M. & Chong, L.T. (2001). Empirical analysis of supplier selection and involvement, customer satisfaction, and firm perfomnance. Supply Chain Management: An International Journal, 6 (4), 174-188 https://doi.org/10.1108/EUM0000000005709
  71. Trent, R.J. (1996). Understanding and evaluating cross functional sourcing team leadership. International Journal of Purchasing and Materials Management, Fall, 29-36
  72. Varadarajan, P.R., & Cunningham, M.H. (1995). Strategic alliances: a synthesis of conceptual foundations. Journal of the Academy of Marketing Science, 23 (4), 282-296 https://doi.org/10.1177/009207039502300408
  73. Vokurka, R.J., Choobineh, J., & Lakshmi, V. (1996). A prototype expert system for the evaluation and selection of potential supplier. International Journal of Operations & Production Management, 16 (12), 106-127 https://doi.org/10.1108/01443579610151788
  74. Vonferembse, M.A. (1999). The impact of supplier selection cnteria and supplier involvement on manufacturing performance. The Journal of Supply Chain Management, 33-39
  75. Watts, C.A., & Hahn, C.K. (1993). Supplier development programs: an empirical analysis. International Journal of Purchasing and Materials Management, 29 (2), 11-17
  76. Weber, C.A., Current, J., & Desai, A. (2000). An optimization approach to determining the number of vendors to employ. Supply Chain Management: An International Journal, 5 (2), 90-98 https://doi.org/10.1108/13598540010320009
  77. Weber, C.A., Current, J.R., & Benton, W.C. (1991). Vendor selection criteria and methods. European Journal of Operational Research, 50, 2-18 https://doi.org/10.1016/0377-2217(91)90033-R
  78. Wegelius-Lehtonen, T. (2000). Performance measurement in construction logistics . International Journal of Production Economics, 69 (1), 107-116
  79. Whipple, J.M. & Franke, R. (2000). Strategic alliance success factors. The Journal of Supply Chain Management, 21-28
  80. Willis, T.H., & Huston, C. R. (1992). Supplier certification: concepts and techniques. Logistics Information Management, 5 (1), 32 https://doi.org/10.1108/09576059210011473
  81. Wilson, D.T. (1995). An integrated model of buyer-seller relationships. Journal of the Academy of Marketing Science, 23 (4), 335-345 https://doi.org/10.1177/009207039502300414
  82. Wynstra, F., Axelsson, B., & Weele, A.V. (2000). Driving and enabling factors for purchasing involvement in product development. European Journal of Purchasing & Supply Management, 6 (2), 129-141 https://doi.org/10.1016/S0969-7012(00)00002-2
  83. Zaheer, A., McEvily, B., & Perrone, V. (1998). The strategic value of buyer-supplier relationships. International Journal of Purchasing and Materials Management, 34 (3), 20-26