Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
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A Study on Relationship of Airmen influencing Airline Flight Quality

항공사의 운항품질에 영향을 미치는 항공종사자의 관계에 관한 연구

  • 은희봉 (한국항공대학교 항공운항관리학과) ;
  • 최세종 (한국항공대학교 항공운항관리학과)
  • Published : 2003.12.01
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Abstract

The primary purpose of this paper is to determine the impact of shared values, conflicts and balanced power that reside in the relationships between airline maintenance engineers and pilots who are considered to be core components in operating aircraft. According to the analysis, the higher the shared values, the lower the conflicts, and the more balanced power between those two parties, the higher the mutual trust and job satisfaction levels. It was also found that the quality of flight operation changes depending on the mutual trust and job satisfaction levels. These results clearly show that the quality of flight operation is directly related to the interactions among two parties and feelings for each other in an environment where mutual dependencies are highly required.

Keywords

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