한국문헌정보학회지 (Journal of the Korean Society for Library and Information Science)

한국문헌정보학회 (Korean Society For Library And Information Science)
권호 표지
DOI QR코드

DOI QR Code

전자 정보서비스 환경에서의 이용자 - 정보사서간의 커뮤니케이션에 관한 연구

A Study on the Communication between User and Librarian in the Digital Reference Services

  • 이숙희 (전남대학교 사회과학대학 문헌정보학과)
  • 발행 : 2003.03.01
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

전자적 정보면담의 효율성에 영향을 미칠 수 있는 이용자 - 정보사서간의 커뮤니케이션 요소들을 분석하고 그 문제점과 개선방안을 논의하였다. 전통적 정보면담과 전자적 정보면담의 커뮤니케이션 특성들을 비교분석한 후 국내 대학도서관의 전자적 정보면담의 실태를 조사하였으며 서비스의 접근, 질문협상 그리고 답변 과정에 적용할 수 있는 커뮤니케이션 기법들을 제시하였다.

Examine the communication between user and librarian in the digital reference services and discuss the limitations and possibilities in the quality of reference interview. Along with a comparison of traditional vs. electronic reference interview, 26 digital reference services in academic libraries were investigated. Some strategies were suggested to improve the quality of user-librarian communication in the process of accessing the service, of question negotiation and of responding to the questions.

키워드

참고문헌

  1. 석사학위논문 대학도서관 전자참고서비스 운영방안 김지현
  2. 정보관리학회지 v.17 no.4 대학도서관의 웹기반 전자참고정보 서비스에 관한 연구 유재옥
  3. 정보관리학회지 v.15 no.1 전자도서관 환경에서 이용자-사서간 협력을 위한 상호작용에 대한 연구 이재윤
  4. 도서관 v.56 no.2 대학도서관의 효과적인 온라인 참고봉사에 관한 연구 정재영
  5. 정보관리학회지 v.16 no.3 대학도서관 홈페이지상의 전자 참고서비스시스템을 위한 엑세스 포인트 분석 최은주
  6. 한국도서관통계 한국도서관협회
  7. 한국문헌정보학회지 v.25 정보조사제공에 있어서 비언어적 커뮤니케이션의 응용모델개발을 위한 실증적 연구 한상완
  8. RQ v.35 no.3 The E-Mail Reference Interview Abels,E.G.
  9. Remote Reference Services at the North Carolina State University Libraries, Anderson,E.;J. Boyer;K.Ciccone
  10. College & Research Libraries News v.53 no.10 Academic Reference Service over Electronic Mail Bristow,A.
  11. College & Research Libraries News v.56 no.7 Academic Reference Services over E-Mail: An Update Bristow,A.;M.Buechley
  12. Computers in Libraries v.21 no.4 Our Experiment in Online, Real-time Reference Broughton,K.
  13. RQ v.35 no.3 Electronic Mail Reference Service: A Study Bushallow-Wilbur,L.;G.S,DeVinney;F.Whitcomb https://doi.org/10.4116/jaqua.35.359
  14. Library Trends v.49 no.2 Unobtrusive Data Analysis of Digital Reference Questions and Service at the Internet Public Library: An Exploratory Study Carter,D.S.;J.Janes
  15. RQ v.25 no.4 Neutral Questioning: A New Approach to the Reference Interview Dervin,B.
  16. Library Quarterly v.67 no.1 Asking Why Questions in the Reference Interview: A Theoretical Justification Dewdney,P.;G.Michell https://doi.org/10.1086/629910
  17. RQ v.34 no.2 Flying a Light Aircraft: Reference Service Evaluation from a User's Viewpoint Dewdney,P.;C.S.Ross
  18. Reference Services Review v.29 no.3 Digital Reference: A Case Study of Question Types in an Academic Library Diamond,W.;B.Pease https://doi.org/10.1108/EUM0000000005663
  19. College & Research Libraries v.63 no.1 Instant Messaging Reference in an Academic Library: A Case Study Foley,M. https://doi.org/10.5860/crl.63.1.36
  20. Reference Services Review v.29 no.3 An Analytical Survey of Chat Reference Services Francoeur,S. https://doi.org/10.1108/00907320110399547
  21. Reference & User Services Quarterly v.39 no.3 Electronic Mail Reference Services in the Public Library Garnsey,B.A.;R.Powell
  22. Reference & User Services Quarterly v.39 no.4 Virtual Reference Services Gray,S.M.
  23. Australian Academic and Research Libraries v.17 The Psychological barriers Between Library users and Library Staff Hatchard,D.;P.Toy
  24. Do We Really Serve Our Uwers? A Model for Evaluation and Development of Reference Services on the Internet Hummelshoj,M.
  25. Reference & User Services Quarterlty v.39 no.2 Digital Reference Services in Academic Libraries Janes,J.;D.Carter;P.Mernmott
  26. The Reference Interview As a Creative Art(2nd ed.) Jennerich,E.Z.;E.J.Jennerich
  27. Reference & User Services Quarterly v.39 no.4 Quality Standards for Digital Reference Consortia Kasowitz,A.S.;B.Bennet;R.D.Lankes
  28. Introduction to Reference Work Service and Reference Work, Vol.Ⅱ:Reference Service and Reference Processes Katz,W.A.
  29. Reference & User Services Quarterly v.38 no.1 Koyama,J.T.
  30. RQ v.20 no.3 Fear of Talking: Which Students in the Academic Library Ask Librarians for Help Lederman L.C.
  31. Serving the Remote User: Reference Service in the Digital Environment, Lipow,A.G.
  32. Library Journal v.124 no.3 In Your Face' Reference Service Lipow,A.G.
  33. RQ v.36 no.4 Perspectives on Quality of Reference Service in an Academic Library: A Qualitative Study Mendelsohn,J.
  34. Reference Service Review v.30 no.3 Instant Messaging Reference: Users' Evaluation of Library Chat Ruppel,M.;J.C.Fagan https://doi.org/10.1108/00907320210435464
  35. Reference Services Review v.29 no.3 Developing a Model to Provide Digital Reference Services Stemper,J.A.;J.T.Butler https://doi.org/10.1108/00907320110398133
  36. Reference & User Services Quarterly v.39 no.4 A Virtual Understanding: The Reference Interview and Question Negotiation in the Digital Age Straw,J.E.
  37. RQ v.12 Why Don't They Ask Questions? Swope,M.J.;J.Katzer
  38. College & Research Libraries v.29 Question Negotiation and Information Seeking in Libraries Taylor,R.S. https://doi.org/10.5860/crl_29_03_178
  39. Online v.22 no.6 The Impact of Digital Reference on Librarians and Library Users Tenopir,C.;L.Ennis
  40. American Archivist v.58 no.3 Interviewing Techniques for Remote Reference: Electronic Versus Traditional Environments Tibbo,H.R. https://doi.org/10.17723/aarc.58.3.61625250t016287r
  41. Discussion Group on Reference Work Report. The 65th IFLA General Conference The virtual Reference Interview: Equivalencies Viles,A.
  42. Journal of Academic Librarianship v.27 no.3 Diffusion of an Innovation: Digital Reference Service in Carnegie Foundation Master's(comprehensive) Academic Institution Libraries White,M.D. https://doi.org/10.1016/S0099-1333(01)00179-3
  43. Library and Information Science Research v.23 no.3 Digital Reference Services: Framework for Analysis and Evaluation White,M.D. https://doi.org/10.1016/S0740-8188(01)00080-9
  44. Reference & User Services Quarterly v.39 no.4 Evolution or Entropy?: Changing Reference/User Culture and the Future of Reference Librarian Wilson,M.C.