경영정보학연구 (Information Systems Review)

  • 제4권1호
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  • Pages.131-143
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  • 2002
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  • 2982-6551(pISSN)
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  • 2982-6837(eISSN)
한국경영정보학회 (The Korea Society of Management Information Systems)
권호 표지

전략 정보시스템의 새로운 프레임워크 개발: 거래 가시성

Developing a New Framework for Strategic Information Systems: Transaction Visibility

  • 양희동 (이화여자대학교 경영대학 경영학과)
  • 발행 : 2002.11.30
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초록

전략 정보 시스템(SIS)은 나름대로의 경영 전략 이론에 바탕을 두고 있다. 본 연구는 지금까지의 SIS 바탕 이론들을 되짚어 보고, 고객 가치 지향성의 중요성과 간과된 점을 지적한다. 아울러, 고객 가치 관점에 기반을 둔 새로운 SIS모델을 제시하고 있다. 거래 가시성이라는 새로운 관점을 제시하며, 정보 시스템이 거래 가시성의 변화를 야기시키는데 훌륭히 일조할 수 있으며, 고객에게 다양한 가치를 제공할 수 있음을 주장하고 있다. 다양한 유형의 거래 가시성의 변화에 맞는 사례들도 아울러 제시하여, 실무가들의 이해 가능성도 높이고자 한다.

Numerous types of SIS (Strategic Information Systems) have been developed based on certain strategic frameworks. This paper reviews those traditional SIS frameworks, and points out the ignorance of customer-orientation. Also, this paper addresses a new SIS framework based on customer-orientation: i.e., transaction visibility. This paper proposes that computer systems can increase customer value by changing visibility in transactions with customers. Relevant cases are also presented for sake of clear understanding of this new framework.

키워드

참고문헌

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