Journal of Preventive Medicine and Public Health

The Korean Society for Preventive Medicine (대한예방의학회)
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Development and Evaluation of the Reliability and Validity of the VSSS-82 Korean Version for Measuring Satisfaction with Community-based Mental Health Services in Psychiatric Patients

지역사회정신보건서비스 이용자의 만족도 측정을 위한 한국어판 Verona Service Satisfaction Scale-82 (VSSS-82)의 개발 및 신뢰도와 타당도 평가

  • Yoo, Weon-Seob (Department of Preventive Medicine, Hanyang University College of Medicine) ;
  • Moon, Ok-Ryun (Seoul National University Graduate School of Public Health, Hanyang University College of Medicine) ;
  • Nam, Jung-Hyun (Department of Psychiatry, Hanyang University College of Medicine) ;
  • Shin, Young-Jeon (Department of Preventive Medicine, Hanyang University College of Medicine)
  • 유원섭 (한양대학교 의과대학 예방의학교실) ;
  • 문옥륜 (서울대학교 보건대학원) ;
  • 남정현 (한양대학교 의과대학 정신과학교실) ;
  • 신영전 (한양대학교 의과대학 예방의학교실)
  • Published : 2001.09.01
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Abstract

Objectives : To develop a Korean version of VSSS-82 for measuring the multi-dimensional satisfaction with community-based mental health services in psychiatric patients and to investigate both the reliability and validity of the Korean version. Methods : The VSSS-82 English version was translated and back-translated with some modification. Data from 68 psychosis patients using community-based mental health services in three Community Mental Health Centers (CMHCs) was collected through a personal interview survey regarding the satisfaction and suitability of service. Variability of satisfaction and internal consistency, discriminant validity, and concurrent validity of the VSSS-82 Korean version were evaluated. Results : A higher number of dissatisfied subjects and significant pairwise differences for the dimensions were found. The Crohnbach's alpha coefficient, a measure of internal consistency, ranged from 0.56(overall satisfaction) to 0.90(skills and behavior) and significant differences in satisfaction was found in patients by the self-rated suitability of service. Conclusions : The VSSS-82 Korean version is a reliable and valid instrument for measuring multi-dimensional satisfaction with community-based mental health service.

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