음성인식용 인터페이스의 사용편의성 평가 방법론

A Usability Evaluation Method for Speech Recognition Interfaces

As speech is the human being's most natural communication medium, using it gives many advantages. Currently, most user interfaces of a computer are using a mouse/keyboard type but the interface using speech recognition is expected to replace them or at least be used as a tool for supporting it. Despite the advantages, the speech recognition interface is not that popular because of technical difficulties such as recognition accuracy and slow response time to name a few. Nevertheless, it is important to optimize the human-computer system performance by improving the usability. This paper presents a set of guidelines for designing speech recognition interfaces and provides a method for evaluating the usability. A total of 113 guidelines are suggested to improve the usability of speech-recognition interfaces. The evaluation method consists of four major procedures: user interface evaluation; function evaluation; vocabulary estimation; and recognition speed/accuracy evaluation. Each procedure is described along with proper techniques for efficient evaluation.