Quality Management Performance Evaluation Using A Computer Support System

컴퓨터 지원시스템을 활용한 품질경영 성과측정

  • 신완선 (성균관대학교 시스템경영공학부) ;
  • 강은경 (삼성전자 SAG S/W Center)
  • Received : 19980800
  • Published : 1998.12.31

Abstract

Appropriate performance evaluation is a key successful factor for continuous improvement and systematic management support in the implementation of quality management. This research deals with the development of a computer support system for performance evaluation of quality management and its application to a real world problem. It, first, investigates existing performance evaluation methods and classifies them into three styles. A number of key factors for designing computer support systems are then elicited by analyzing the characteristics of the existing methods in terms of the requirements needed for a successful evaluation tool. The computer support system is designed by incorporating the key factors in the system design process and it is implemented as a network version. Finally, a case study is performed in order to verify the proposed support system. The pros and cons of the system are also discussed.

Keywords

Acknowledgement

Supported by : 과학재단