보건소 정보시스템의 성과분석

Performance Evaluation of Information System for Health Center

The purpose of this study is to analyze the effects of the health information system on the productivity and behavioral aspects of health workers as well as quality of services to the visitors using the Vaccination room at the Kwon Sun Ku health center located in Suwon city as a study subject. Three survery were conducted to measure the changes in productivity and adoptation process(knowledge, attitude, activity, and satisfaction) of health workers over time during the period of 20 months. In addition, the effects of the information system on the quality of services to the visitors were also masured 7 months after the 3rd survey by comparing the quality of services between the study health center and the similar health center as a control group. The following results were obtained. First, productivity of health workers has improved over time as they became familiar with the system. Second, knowlege and activity did not significantly changed, but attitude score unexpectly decreased in the second survey. This may be due to an effect of intensive training prior to the first survery. Third, quality of services for the study center was better than other health center. While the health information system had positive effects on the productivity as well as the adoptation process, there are several limitations to establish a causal effect relationship between the two variables. For example, the system has kept modified since its development to meet the changing needs of the workers, and this may affect the productivity more than the adoptation process. Furthermore, since the study subject was only one health oenter, it lacks representativeness to generalize the study findings. Therefore, more health centers should be included in the study to solve such problems in the future.