한국품질경영학회:학술대회논문집 (Proceedings of the Korean Society for Quality Management Conference)
- 한국품질경영학회 2010년도 춘계학술대회
- /
- Pages.283-290
- /
- 2010
Kano 품질분석을 위한 아이디어 발상법 적용에 관한 연구
Application of Idea Generation Methods to Kano Quality Model
- Kim, Tai-Young (Department of Systems Management Engineering, Sungkwunkwan University) ;
-
Park, Young-Taek
(Department of Systems Management Engineering, Sungkwunkwan University)
- 발행 : 2010.04.10
초록
This paper suggest that the derivation of good and practical ideas is important for the successful use of Kano model. Wish List, Bug List and Forced Connection Method as well as Brainstorming were applied to PMP(Portable Multimedia Player) in order to derive customer attributes. Wish List and Bug List are variants of Brainstorming, which are contrary to each other. Forced Connection Method is designed to bring about bisociation which is a typical characteristic of creative thinking.