Proceeding of Spring/Autumn Annual Conference of KHA (한국주거학회:학술대회논문집)

The Korean Housing Association (한국주거학회)
권호 표지

A study on the status of CS service and residents' satisfaction of CS service in the apartment house

공동주택 CS서비스 현황 및 거주자 만족도에 관한 연구

  • 이은주 (건국대학교 건축학부 주거환경) ;
  • 최정민 (건국대학교 건축학부 주거환경) ;
  • 김진영 (건국대학교 건축학부 주거환경)
  • Published : 2009.11.13
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Abstract

The purpose of this study wat to check CS service and to seek directions of development of CS service in apartment house by investigating the status of CS service and residents' satisfaction of CS service. This study indicates brand apartments provide a variety of CS service for the residents living in the apartment houses. In terms of perceptions and satisfaction of CS service, the study has found that there is growing recognition and needs of CS service and it is necessary to reinforce A/S service in aspect of CS service.

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