Proceedings of the Korean Society for Quality Management Conference (한국품질경영학회:학술대회논문집)

Korean Society for Quality Management (한국품질경영학회)
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A Study on the Service Quality of KORAIL

KORAIL 서비스 품질 구성요인에 관한 연구

  • Park, Jae-Min (Dept. of Industrial Engineering, KyungHee University) ;
  • Cho, Jai-Rip (Dept. of Industrial Engineering, KyungHee University)
  • Published : 2007.04.14
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Abstract

In this study, it is going to improve basic thought continuously about railroad industry service quality. So, it studies connection between main factor about service quality and customer satisfaction for KTX railroad industry also general railroad service quality problems. To make clear, first of all, it could understand element structure through hunting factor analysis, and then, it has statistical test in conclusive factor analysis. Finally, it would be show successful service quality direction that is result of analyzing between all ingredients of KORAIL industry service quality and causality of customer satisfaction to apply ideal point.

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