Proceedings of the Safety Management and Science Conference (대한안전경영과학회:학술대회논문집)

Korea Safety Management & Science (대한안전경영과학회)
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A Study on case of the Quality Management System and Performance Improvement

품질경영시스템 개선 방법에 관한 사례 연구

  • Kim Jong-Gurl (Department of Systems Management Engineering, Sung Kyun Kwan University) ;
  • Kim Chang-Soo (Department of Systems Management Engineering, Sung Kyun Kwan University)
  • 김종걸 (성균관대학교 시스템경영공학과) ;
  • 김창수 (성균관대학교 시스템경영공학과)
  • Published : 2006.04.01
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Abstract

ISO 9000 is a management standard that provides customers with assurance thu their registered suppliers have a consistent quality system to which they adhere. this paper draws on four sources to show how ISO 9000 can lead to performance improvement. 1)theories of induces innovation and improvisation 2) the literature on ISO 9000 3) a case study of a telecom company. we find that the extent to which ISO 9000 is associated with performance improvement depends on the level of its assimilation, and the degree to which an organization goes beyond the minimal requirements of the standard.

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