Proceedings of the Korean Society for Quality Management Conference (한국품질경영학회:학술대회논문집)
- 2006.04a
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- Pages.479-483
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- 2006
The Relationship between Pro-social Behavior and Service Quality, and Moderating Effects of Trust
호텔종사원의 조직시민행동과 서비스품질의 관계에서 신뢰의 조절효과
- Ahn, Kwan-Young (Sangji University) ;
- Hong, Kwang-Hee (Sangji University)
- Published : 2006.04.08
Abstract
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