Proceedings of the Safety Management and Science Conference (대한안전경영과학회:학술대회논문집)
- 2005.11a
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- Pages.264-275
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- 2005
Mediating Effect of Superior Trust on the Relationship between Organizational Justice and Service Quality
조직공정성과 서비스품질의 관계에 있어 상급자 신뢰의 매개효과
Abstract
This paper is to test the mediating effect of superior trust on the relationship between organizational justice and service quality in service food industry. Based on 302 data gathered in western Kangwon area, analysis result showed that procedural, interactional, and distributive justice have affirmative relation with trust, and also trust has close relation with service quality. Therefore, trust appeared to have fully mediating effect on the relationship between organizational justice and service qualify.