Decision support model for improving the efficiency of mail center

우편집중국의 운영효율성 개선을 위한 의사결정지원 모델에 대한 연구

This paper attempts to propose the decision support model, which can be employed for 22 mail centers to improve their operational efficiency and competitive. This model deals with both DEA method and system dynamics model. DEA is a management tool aimed to determine relative efficiency of independent decision making unit. We measured the relative efficiency between mail centers using CCR model and tried to find the reason for inefficiency mail centers. Also, we introduced the system dynamics model to present the strategic policy for mail center to strengthen their efficiency.