주택관련 소비자상담사례 분석

A Case Study an Consumer counsel of Housing

This study aims to investigate the actual conditions of housing consumer problems through analyzing the counseling cases of Consumer Union of Korea at Jeonnam Province. During 5 years between 1998 and 2002, about 500 counseling cases of every year were analyzed for this study. Housing consumer counseling cases were categorized by 5. And five years' transition of housing counseling problems was analyzed by 5 categories. The reason of a call for consumer counsel and the result of counsel were analyzed by time serial. This study suggested some ideas for a resolution of housing consumer problems.