Proceedings of the Korea Database Society Conference (한국데이타베이스학회:학술대회논문집)
- 2001.11a
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- Pages.150-195
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- 2001
Customer Focused eBusiness
Abstract
Only 4% of all customers with problems complain average customer with a problem will: - Tell 7-10 people - Those people will tell another 5-7 - Those people will tell another 3-5 (omitted)
Keywords