Customer Needs Survey and Implementation Framework for Rail Freight Transport

철도화물 활성화를 위한 고객 Needs 파악 및 전략 수립

The success of road haulage, in dominating the surface movement of freight, is now threatened by increased traffic congestion, falling average motorway speeds and rising in logistic costs. As a result, Government as well as companies, which use or operate logistics service, is now looking to rail to provide an alternative. First, we surveyed the bottlenecks and desired betterments to rail transport, which were indicated by rail and road transport users. Through the analysis of customers' needs survey. this paper is focused in the basic framework fur the rail freight transport, which could be helped to promote the efficiency associated with moving freight by rail.